Business Support Officer

Christchurch City Council; Christchurch; Hybrid; NZD 64,000 - 71,000; Part time

Benefits offered by this job

Training programmes

Flexible hours & WFH

Collaboration

Staff discounts

Job summary

Christchurch City Council is seeking a part‑time Business Support Officer to deliver efficient administrative support to the LIM and Property Information Team. You will handle customer inquiries, maintain databases, and assist with back scanning projects, while ensuring accurate data capture and filing.

The role offers flexible hours, Teleworking options where possible, and opportunities to grow within local government.

Qualifications

• 12+ months experience in a customer service role.
• Experience in a regulatory or local government environment preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Reviewing applications and capturing initial data.
• Providing property files on request.
• Facilitating invoices and payments.
• Respond to customer enquiries by phone and email, providing clear information and managing customer expectations.
• Maintain team email inboxes and ensure information is appropriately filed and accessible.
• Updating and maintaining databases.
• Minute taking of monthly meetings.
• Assist with back scanning projects.
• Completing other administrative tasks as required.

Skills

Customer service

Data entry

Communication

Organisational skills

Tools

Microsoft Office

Job description

Are you detail oriented, methodical, and proactive? We are looking for a part‑time Business Support Officer to provide efficient and high-quality administrative support to the LIM and Property Information Team and meet the requirements of the relevant legislation we report to.

When you join the Christchurch City Council, you'll be getting involved first handworking to shape the future of this city, our communities and environment. As well as working with awesome people within the organisation, you'll find many opportunities to develop and progress your career with us. Christchurch City Council, where it's possible to love what you do.

About the role | Ko te mahi nei

We are a tightknit team who provide efficient delivery of Land Information Memorandums and Property Files on application. We pride ourselves on providing correct and accurate information that the Council holds using quality records management, integrity of data and complete business records.

Our customers include buyers, sellers, real estate agents, lawyers etc. As a team we ensure our customers receive information and education in a clear & concise manner on applications, process and content of a LIM and Property File.

As our administrative expert you will be responsible for:

• Reviewing applications and capturing initial data.
• Providing property files on request
• Facilitating invoices and payments.
• Respond to customer enquiries by phone and email, providing clear information and managing customer expectations.
• Maintain team email inboxes and ensure information is appropriately filed and accessible.
• Updating and maintaining databases
• Minute taking of monthly meetings
• Assist with back scanning projects
• Completing other administrative tasks as required

You will have at least 12 months of experience in a customer service role, ideally within a regulatory field. If you have local government experience, even better!

You will be able to provide advice based on sound judgement and have excellent written and verbal communication skills that support you in sharing information. New databases and systems won't phase you, and you'll know your way around Microsoft Office products with ease.

What's in it for you? He aha ngā hua ki a koe?

Want to be involved in shaping your City? Here at the Council we know our strength comes from our people, working together as one team to create results. When you join us, you're getting involved first hand, and contributing to crafting the Christchurch community. You will also benefit from:

• Access to training programmes, workshops, and development opportunities
• Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
• Collaboration - exposure to wider areas of the organisation
• Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to apply anyways.

We understand that recruitment processes can be challenging. If you require any accessibility support to apply for this role, please reach out to us at [e-mail]

• Hours of work - Monday to Thursday 9:00am - 3:00pm
• Position - Permanet Part Time 24 hours/week
• Location - This position is primarily based at Te Hononga Civic Offices, 53 Hereford Street.
• Salary - The salary band for this position goes from $64,442 - $70,886 per annum based on a 40 hours a week. Starting salaries will be based on knowledge, skills and experience the successful candidate brings to the role, and relativities both, within the immediate team and in the broader organisation for the same or similar roles.