Building Consent Processing Coordinator - Flexible

Christchurch City Council; Christchurch; On-site; NZD 49,000 - 55,000; Full time

Benefits offered by this job

Training programmes

Flexible working arrangements

Collaboration with teams

Staff discounts

Job summary

Christchurch City Council in Christchurch, New Zealand, is seeking a Building Consent Processing Coordinator to join our Building Consenting team. You will coordinate allocation of consent applications, monitor statutory deadlines and support performance reporting to drive continuous improvement.

The role requires strong organisation, excellent communication and the ability to manage multiple stakeholders in a fast-paced environment, with a focus on delivering a seamless customer experience.

Qualifications

• Experience in a coordination, administration, project support or regulatory environment.
• Strong organisational skills with ability to manage multiple workflows and deadlines.
• Exceptional communication and relationship management skills.
• Experience analysing information, preparing reports and monitoring performance measures.
• Customer-focused mindset with a passion for improving processes and service delivery.

Responsibilities

• Coordinating the allocation of building consent applications based on complexity, capacity and timeframes.
• Managing team communications, customer enquiries, and RFIs.
• Monitoring consent processing performance and statutory deadlines.
• Preparing performance, productivity and customer reporting.
• Supporting quality assurance and peer review processes.
• Coordinating continuous improvement initiatives and process enhancements.
• Building strong relationships with internal teams, other units, industry professionals and customers.
• Ensuring all work aligns with Council policies, regulatory requirements and procedures.

Skills

Coordination

Organisational skills

Communication

Report analysis

Customer-focused

Education

Tertiary qualification Level 5+ in Project Management or Building or Environmental Services

Tools

Microsoft Office

Business systems

Job description

Christchurch City Council in Christchurch, New Zealand, is seeking a Building Consent Processing Coordinator to join our Building Consenting team. You will coordinate allocation of consent applications, monitor statutory deadlines and support performance reporting to drive continuous improvement.

The role requires strong organisation, excellent communication and the ability to manage multiple stakeholders in a fast-paced environment, with a focus on delivering a seamless customer experience.