Building Support Officer

Christchurch City Council; Christchurch; Hybrid; NZD 68,000 - 75,000; Full time

Job summary

The Christchurch City Council is seeking a Building Support Officer to join the Building Support Team. You will handle technical administration, invoicing, and customer inquiries, leveraging strong Excel skills and a proactive, organised approach.

With 5+ years in a similar billing-focused role, you will manage billing and refunds for applications, assess consent documentation, and support customers through the process while aligning with Council policies and processes.

Qualifications

• Five or more years of experience in a similar technical administration role involving billing and invoices.
• Extensive invoicing experience and familiarity with spreadsheet software, Microsoft Excel.
• Confidence dealing with customers via phone and email.
• Computer literacy and ability to learn new systems and processes quickly.
• Excellent time management and organisational skills to effectively schedule your day.
• Ability to create customer invoices based on multiple criteria with accuracy.
• Process-driven attitude.

Responsibilities

• Providing administration services for consenting processes to the Building Consenting Unit.
• Administering billing and refund processes for applications as required.
• Providing support and advice to customers regarding consent applications and invoicing concerns.
• Reviewing of consent documentation for completeness advising of any omissions.
• Managing customer expectations in line with Council policies.

Skills

Invoicing

Customer service

Excel

Billing

Administration

Time management

Organisational skills

New systems

Job description

At the Christchurch City Council we are driven by our passion for creating a better future. We believe in working as one yet staying true to ourselves. Help make a positive impact on our community while enjoying a rewarding career of opportunities. Christchurch City Council, where it's possible to love what you do.

About the role | Ko te mahi nei

The Building Support Team are looking for a Building Support Officer who is proactive, motivated and task driven to join their busy team. You will come from a technical administration background with extensive experience in invoicing and excel, as well as having strong customer service skills. This role suits someone who is highly organised, adaptable, and confident learning new systems and technology.

Key responsibilities include:

• Providing administration services for consenting processes to the Building Consenting Unit
• Administering billing and refund processes for applications as required
• Providing support and advice to customers regarding consent applications and invoicing concerns
• Reviewing of consent documentation for completeness advising of any omissions
• Managing customer expectations in line with Council policies

The Building Support Officer role is an excellent role for someone to showcase their administration, customer service, and invoicing skills. Ideally you will have:

• Five or more years of experience in a similar technical administration role that involved billing and invoice management
• Extensive invoicing experience and must be familiar with spreadsheet software, Microsoft Excel
• Confidence dealing with customers via phone and email
• Computer literacy - quick to pick up new systems and processes
• Excellent Time management and organisational skills to effectively schedule your day
• Ability to create customer invoices based on numerous criteria and must be accurate with billing
• A process driven attitude

What's in it for you? He aha ngā hua ki a koe?

Want to be involved in shaping your City? Here at the Council we know our strength comes from our people, working together as one team to create results. When you join us, you're getting involved first hand, and contributing to crafting the Christchurch community. You will also benefit from:

• Access to training programmes, workshops, and development opportunities
• Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
• Collaboration - exposure to wider areas of the organisation
• Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

If this sounds like an interesting opportunity, you think you have what it takes and want to get involved in shaping our City then

At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to apply anyways.

We understand that recruitment processes can be challenging. If you require any accessibility support to apply for this role, please reach out to us at [e-mail]

• Hours of work - 10 months Fixed Term/Secondment – Fulltime 37.5 - 40 hours per week
• Location - This position is primarily based at Te Hononga, Christchurch City Council Civic Offices - 53 Hereford Street
• Salary - The salary band for this position goes from $67,635 - $75,150 per annum based on a 40 hour week. Starting salaries will be based on knowledge, skills and experience the successful candidate brings to the role, and relativities both, within the immediate team and in the broader organisation for the same or similar roles.

Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

Where it's possible to love what you do.