Building Consent Processing Coordinator

Christchurch City Council; Christchurch; On-site; NZD 49,000 - 55,000; Full time

Benefits offered by this job

Training programmes

Flexible working arrangements

Collaboration with teams

Staff discounts

Job summary

Christchurch City Council in Christchurch, New Zealand, is seeking a Building Consent Processing Coordinator to join our Building Consenting team. You will coordinate allocation of consent applications, monitor statutory deadlines and support performance reporting to drive continuous improvement.

The role requires strong organisation, excellent communication and the ability to manage multiple stakeholders in a fast-paced environment, with a focus on delivering a seamless customer experience.

Qualifications

• Experience in a coordination, administration, project support or regulatory environment.
• Strong organisational skills with ability to manage multiple workflows and deadlines.
• Exceptional communication and relationship management skills.
• Experience analysing information, preparing reports and monitoring performance measures.
• Customer-focused mindset with a passion for improving processes and service delivery.

Responsibilities

• Coordinating the allocation of building consent applications based on complexity, capacity and timeframes.
• Managing team communications, customer enquiries, and RFIs.
• Monitoring consent processing performance and statutory deadlines.
• Preparing performance, productivity and customer reporting.
• Supporting quality assurance and peer review processes.
• Coordinating continuous improvement initiatives and process enhancements.
• Building strong relationships with internal teams, other units, industry professionals and customers.
• Ensuring all work aligns with Council policies, regulatory requirements and procedures.

Skills

Coordination

Organisational skills

Communication

Report analysis

Customer-focused

Education

Tertiary qualification Level 5+ in Project Management or Building or Environmental Services

Tools

Microsoft Office

Business systems

Job description

Christchurch City Council – Christchurch, South Island

At Christchurch City Council, we're committed to delivering high-quality building consenting services that support a safe, resilient and thriving city. We're looking for a highly organised and customer-focused Building Consent Processing Coordinator to join our Building Consenting team.

This is a pivotal coordination role that sits at the centre of our commercial processing operations, ensuring building consent applications are allocated efficiently, statutory timeframes are met, and customers receive a seamless experience throughout the consenting journey.

Working closely with Team Leaders, Building Control Officers, external Building Consent Authorities, contractors and customers, you'll coordinate workflow allocation, monitor processing performance, manage team communications, support quality assurance activities, and provide valuable reporting and insights that help drive continuous improvement.

No two days will be the same. You'll balance competing priorities, solve problems, coordinate multiple stakeholders, and help ensure our processing teams have the information and support they need to deliver excellent outcomes for our community.

About the role | Ko te mahi nei

• Coordinating the allocation of building consent applications based on complexity, capacity and timeframes.
• Managing team communications, customer enquiries, and Requests for Information (RFI) coordination.
• Monitoring consent processing performance and statutory deadlines.
• Preparing performance, productivity and customer reporting.
• Supporting quality assurance and peer review processes.
• Coordinating continuous improvement initiatives and process enhancements.
• Building strong relationships with internal teams and other units in the council, industry professionals and customers.
• Ensuring all work aligns with Council policies, regulatory requirements and Building Consent Authority procedures.

You'll be an organised and proactive coordinator who thrives in a fast-paced environment and enjoys bringing structure, clarity and efficiency to complex processes. You're someone who can build strong relationships across all levels, communicate confidently with a wide range of stakeholders, and maintain a strong focus on customer outcomes while managing competing priorities.

Ideally, you'll bring:

• Experience in a coordination, administration, project support or regulatory environment.
• Strong organisational skills with the ability to manage multiple workflows and deadlines simultaneously.
• Exceptional communication and relationship management skills.
• Experience analysing information, preparing reports and monitoring performance measures.
• A customer-focused mindset with a passion for improving processes and service delivery.
• Sound judgement, attention to detail and the ability to work independently.
• Proven ability to work collaboratively across teams and influence positive outcomes.
• Strong proficiency in business systems and Microsoft Office applications.

A tertiary qualification at Level 5 or above in Project Management, Building, Environmental Services, or a related discipline is desirable, although equivalent experience will also be considered.

Most importantly, you'll bring a positive attitude, a commitment to quality, and a genuine desire to contribute to a service that helps shape the future of Christchurch

What's in it for you? He aha ngā hua ki a koe?

Want to be involved in shaping your City? Here at the Council we know our strength comes from our people, working together as one team to create results. When you join us, you're getting involved first hand, and contributing to crafting the Christchurch community. You will also benefit from:

• Access to training programmes, workshops, and development opportunities
• Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
• Collaboration - exposure to wider areas of the organisation
• Benefits- a variety of benefits for Council staff from health schemes to retail discounts.

At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace,

• Hours of work - Fulltime Permanent Position
• Location - This position is primarily based at 53 Hereford Street
• Salary-The salary band/hourly rate for this position goes from $35.77 - $39.74 ph based on a 40 hour week. Starting salaries will be based on knowledge, skills and experience the successful candidate brings to the role, and relativities both, within the immediate team and in the broader organisation for the same or similar roles.
• Closing Date - 18th September 2026

Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.