Patient-First Clinic Receptionist (6-Month Temp)

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 48,000 - 60,000; Full time

Job summary

A hospital clinic is seeking a warm, adaptable Clinic Receptionist to join a busy environment on a 6-month temporary assignment, starting ASAP. You will be the first point of contact, creating a calm and professional experience for patients from arrival to departure.

Responsibilities include booking appointments, managing waitlists, liaising with clinicians, handling patient enquiries, and maintaining accurate records.

Qualifications

• Previous reception, administration or customer-facing experience, preferably within healthcare.
• Excellent verbal and written communication skills.
• A calm, approachable and professional manner.
• Strong attention to detail and organisational skills.
• Ability to manage sensitive or challenging interactions with discretion.
• Confidence communicating with people from diverse backgrounds and circumstances.

Responsibilities

• Welcoming patients on arrival and managing departures.
• Booking and managing patient appointments.
• Managing waitlists and coordinating appointment availability.
• Liaising closely with clinicians and the wider healthcare team.
• Responding to patient enquiries by phone and in person.
• Maintaining accurate patient information and administrative records.
• Supporting the smooth day-to-day operation of the clinic.
• Providing a consistently respectful and confidential service.

Skills

Administration skills

Empathy

Communication

Discretion

Attention to detail

Teamwork

Flexibility

Patient-centered care

Multitasking

Job description

A hospital clinic is seeking a warm, adaptable Clinic Receptionist to join a busy environment on a 6-month temporary assignment, starting ASAP. You will be the first point of contact, creating a calm and professional experience for patients from arrival to departure.

Responsibilities include booking appointments, managing waitlists, liaising with clinicians, handling patient enquiries, and maintaining accurate records.