Motel Receptionist

Recruitplus; Auckland; On-site; NZD 40,000 - 50,000; Full time

Job summary

Join Recruitplus as a Motel Front Desk staff in Auckland, New Zealand. You will play a key role in providing excellent customer service by welcoming guests, managing reservations, and addressing inquiries and complaints.

The ideal candidate should have at least one year of experience in a hotel front desk or related role, possess strong communication skills, and be able to maintain professionalism under pressure. Join us to enhance guest experiences and contribute to our team's success.

Qualifications

• At least one year of experience in hotel front desk or related field.
• Ability to maintain professionalism under pressure.
• Fluent in English listening and speaking.

Responsibilities

• Welcome guests and handle reservations.
• Assist customers with check-in and check-out procedures.
• Handle customer complaints ensuring satisfactory solutions.

Skills

Good communication skills

Interpersonal skills

Problem-solving skills

Job description

As a Motel Front Desk, you will be an integral part of our team, responsible for handling daily customer service tasks including welcoming guests, handling reservations, answering customer inquiries, and more. We expect you to have good interpersonal skills and a service mindset, able to maintain professionalism under pressure and provide a quality customer experience.

Key Responsibilities

• Welcome guests, handle reservations, answer customer inquiries
• Assist customers with check-in and check-out procedures
• Handle customer complaints, ensuring satisfactory solutions are provided
• Maintain the cleanliness and professional image of the front desk area

Qualifications

• At least one year of experience in hotel front desk or related field
• Good communication and interpersonal skills
• Ability to maintain professionalism under pressure, good problem-solving skills
• Good English listening and speaking ability, able to communicate fluently