Customer Specialist - Banking & Digital Solutions

ASB Bank; Howick; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Staff Banking Benefits

Health insurance

Income protection

Job summary

ASB Bank is seeking a Customer Specialist at Botany Downs Advice Centre in Auckland. The role is permanent, full-time with a flexible roster across Monday to Sunday, enabling participation in diverse customer interactions and solutions.

You will help customers with a broad range of banking queries, promote digital self-service options, and build confidence in using ASB's digital tools. Strong customer service is valued; banking experience not essential.

Qualifications

• Strong customer service experience recommended
• Banking knowledge not essential
• Confidence in learning new systems and processes

Responsibilities

• Assist customers with a broad range of banking queries
• Help customers understand and use ASB digital and self-service options
• Build relationships with customers from diverse backgrounds
• Contribute to a busy, customer‑facing environment and teamwork

Job description

ASB Bank is seeking a Customer Specialist at Botany Downs Advice Centre in Auckland. The role is permanent, full-time with a flexible roster across Monday to Sunday, enabling participation in diverse customer interactions and solutions.

You will help customers with a broad range of banking queries, promote digital self-service options, and build confidence in using ASB's digital tools. Strong customer service is valued; banking experience not essential.