Banking Customer Service Champion

Concentrix; Auckland; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Starting July 2026

Monthly bonuses

Central Auckland location

Rotating roster

Fixed-term until 30 Sep 2026

Job summary

Concentrix Services Pty Ltd in Auckland is seeking a Customer Service Officer to be the first point of contact for banking queries, with a focus on delivering helpful, friendly support. This full-time, fixed-term role runs until 30 September 2026 with a potential for ongoing employment.

You will handle online banking questions, card issues, statements and general account support, delivering calm, empathetic solutions and creating memorable customer experiences.

Qualifications

• Excellent communication and people skills.
• Experience in customer service or call centres is preferred.
• Ability to handle banking-related inquiries with empathy.

Responsibilities

• Answer inbound customer calls about online banking, cards, statements, and account support.
• Listen empathetically and provide fitting solutions.
• Deliver positive, memorable customer experiences.

Skills

Communication skills

Customer service

Call centre experience

Job description

Concentrix Services Pty Ltd in Auckland is seeking a Customer Service Officer to be the first point of contact for banking queries, with a focus on delivering helpful, friendly support. This full-time, fixed-term role runs until 30 September 2026 with a potential for ongoing employment.

You will handle online banking questions, card issues, statements and general account support, delivering calm, empathetic solutions and creating memorable customer experiences.