Banking Customer Support & Solutions Expert

Westpac New Zealand Ltd; Ōtara-Papatoetoe; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Purchased leave up to 4 weeks

Banking benefits

Superannuation

Career growth

Parental leave top up

School holiday subsidy

Community initiatives

Job summary

Westpac New Zealand is seeking a Customer Service Representative to support customers in navigating everyday banking needs, from online banking to resolving card issues and clarifying regulatory requirements. You will be the friendly first point of contact, solving problems on the spot and guiding customers to digital tools.

Join a supportive team in a role that blends people-first service with problem solving, at a company committed to inclusive, customer-centric banking across Aotearoa.

Qualifications

• A strong background in customer service or administration, with a genuine love for helping people.
• Confidence using digital tools and the ability to guide customers through them with ease.
• The ability to juggle multiple priorities while staying calm, composed, and solutions-focused.
• An understanding of financial services, compliance, or regulated environments (or the willingness to learn).
• A natural talent for problem-solving and adapting quickly to changing customer needs.
• A growth mindset, a desire to build a long-term career, and the drive to deliver great outcomes every day.

Skills

Customer service

Administration

Digital tools

Multitasking

Regulatory awareness

Problem solving

Job description

Westpac New Zealand is seeking a Customer Service Representative to support customers in navigating everyday banking needs, from online banking to resolving card issues and clarifying regulatory requirements. You will be the friendly first point of contact, solving problems on the spot and guiding customers to digital tools.

Join a supportive team in a role that blends people-first service with problem solving, at a company committed to inclusive, customer-centric banking across Aotearoa.