Customer Service Officer

Concentrix; Auckland; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Starting July 2026

Monthly bonuses

Central Auckland location

Rotating roster

Fixed-term until 30 Sep 2026

Job summary

Concentrix Services Pty Ltd in Auckland is seeking a Customer Service Officer to be the first point of contact for banking queries, with a focus on delivering helpful, friendly support. This full-time, fixed-term role runs until 30 September 2026 with a potential for ongoing employment.

You will handle online banking questions, card issues, statements and general account support, delivering calm, empathetic solutions and creating memorable customer experiences.

Qualifications

• Excellent communication and people skills.
• Experience in customer service or call centres is preferred.
• Ability to handle banking-related inquiries with empathy.

Responsibilities

• Answer inbound customer calls about online banking, cards, statements, and account support.
• Listen empathetically and provide fitting solutions.
• Deliver positive, memorable customer experiences.

Skills

Communication skills

Customer service

Call centre experience

Job description

Job Title

Customer Service Officer

Customer Service Superstar Wanted — Start Your Banking Career in 2026!

Stepping into the financial world should feel exciting — and this role delivers exactly that. Join one of New Zealand’s top banks and become the confident, friendly voice customers trust every day. You’ll build real financial experience from day one, supported by coaches and mentors who genuinely invest in your growth. The culture is energetic, positive, and built around celebrating your wins. This isn’t just a job; it’s your launchpad into a long‑term career where your curiosity, ambition, and potential are truly valued.

The Role

You’ll be the first point of contact for customers calling with questions about online banking, card issues, statements, and general account support. Every conversation is a chance to make someone’s day smoother — and build skills that will carry you far in the financial sector.

What You Get

• Commencement date: Multiple intakes in July 2026
• Pay rate: A competitive salary + monthly bonuses
• Central Auckland location — Level 1/27-37 Napier Street, Freemans Bay, Auckland, 1011
• Availability: Rotating roster between 7am – 9pm Monday to Friday and 8am – 6pm Weekends.
• Full time fixed‑term role until 30th September 2026 with potential for ongoing employment

What You’ll Be Doing

• Talking with customers on inbound calls and helping with online & general banking enquiries.
• Listening with empathy and delivering solutions that fit their needs.
• Delivering positive, memorable customer experiences

What We’re Looking For

• Top‑notch communication and people skills.
• A knack for problem‑solving and a genuine desire to help.
• Previous customer service or call centre experience!
• Flexibility to work varied shifts, including weekends and public holidays.

About Us

Concentrix Services Pty Ltd is a leader in delivering exceptional customer experiences. Partnering with over 2,000 clients, including more than 155 Fortune Global 500 brands, we operate in 70+ countries and speak over 150 languages. We invest in our greatest asset—our people—by nurturing career growth and fostering a culture of integrity and collaboration.

Join our dynamic and dedicated team today and make a real impact in customer service.

Applicants must be at least 18 years of age with full working rights in New Zealand and pass a police and pre‑employment check.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.