Customer Specialist - Takapuna

ASB Bank; Auckland; Hybrid; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive training

Exclusive banking benefits

Supportive team culture

Weekday hours

Job summary

ASB Bank in Takapuna, Auckland is seeking a Customer Specialist; perfect for someone early in their career who enjoys helping people and solving problems, with a view to building a long-term career in banking. As the first point of contact, you'll assist customers with everyday banking needs, educate them on digital tools, ask great questions, and deliver personalised solutions in a supportive team.

No prior banking experience required; successful candidates will benefit from comprehensive

Responsibilities

• Build genuine relationships with customers
• Support customers with their day-to-day banking needs
• Educate customers on digital and self-service banking tools
• Ask great questions to understand customer needs
• Deliver personalised solutions and exceptional service
• Work closely with a supportive team that is passionate about helping people

Job description

At ASB, we're all about helping our customers get one step ahead. Every day, we support New Zealanders to achieve their goals and make confident decisions about their financial future.

We're looking for a Customer Specialist to join our team in Takapuna. This is a fantastic opportunity for someone early in their career who enjoys working with people, solving problems, and wants to build a long-term career with one of New Zealand's leading banks.

As a Customer Specialist, you'll be the first point of contact for our customers, helping with a wide range of everyday banking needs. No two days are the same.

You’ll:

• Build genuine relationships with customers
• Support customers with their day-to-day banking needs
• Educate customers on digital and self-service banking tools
• Ask great questions to understand customer needs
• Deliver personalised solutions and exceptional service
• Work closely with a supportive team that is passionate about helping people

You don't need banking experience to be successful in this role.

We'd love to hear from you if you:

• Have recently completed university or are early in your career
• Enjoy talking to people and building relationships
• Have experience in customer-facing environments such as retail, hospitality, customer service, tourism, sports clubs, or community organisations
• Are confident using technology and learning new systems
• Have strong communication skills
• Bring a positive attitude, curiosity, and a willingness to learn
• Thrive in a fast-paced team environment

Why ASB?

This role offers a genuine career pathway into financial services. Many of our leaders and specialists started in frontline customer roles.

You'll receive:

• Comprehensive training and ongoing coaching
• Exclusive banking and staff benefits
• Supportive and inclusive team culture
• Monday to Friday hours with no late nights or weekend work

Our Values

At ASB, our values of Care, Courage and Curiosity guide everything we do. We're committed to creating an inclusive workplace where everyone can thrive and bring their whole selves to work.

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.