Regional Banking Hub Concierge — Part-Time (20h)

Bank of New Zealand

Whangamatā

On-site

NZD 27,552,000 - 41,328,000

Part time

8 days ago

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Benefits offered by this job

Flexible working

Wellbeing support

Generous leave

Job summary

Bank of New Zealand is seeking a client-focused part-time Customer Service Associate to support customers across multiple channels from our Regional Banking Hub in Whangamatā. The role emphasizes delivering exceptional service without providing financial advice and proactively guiding customers to suitable specialists when needed.

Ideal candidates bring strong customer service history, positive energy, and adaptability to work across in-branch, digital, and phone interactions.

Qualifications

Experience in customer service in a retail, hospitality or back-office environment.
Strong interpersonal and the ability to foster relationships the customers in the community.
Excellent communication skills, including the ability to positively influence those banking technology.

Responsibilities

Engage with customers in a warm friendly manner, creating a positive first impression.
Understanding and explaining the purpose and concept of the Regional Banking Hub.
Managing customer flow through identifying and prioritising customer requirement.
Assist and educate customers in learning banking technology that enhances their banking experience.
Influence and educate customers to mobile options and self-service technology.
Complete other administrative tasks as required by BNZ reactively when customers are not in hub.