Banking Customer Care Specialist (12-Month Fixed Term)

Westpac New Zealand Limited; Papanui-Innes Community; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

4 weeks annual leave

Wellbeing leave

Purchased leave options

Banking benefits

Career growth

Parental leave

Job summary

Westpac New Zealand Limited, at the Papanui Branch in Christchurch, is seeking a Customer Service Representative for a full-time 12-month fixed-term parental leave position. You will be the friendly face who helps customers with everyday banking, guides them to digital tools, and resolves inquiries with empathy and clarity.

This role requires a proactive communicator with a calm, problem-solving mindset and a genuine passion for helping people.

Qualifications

• Experience in customer service or administration.
• Comfort with digital tools and guiding customers through them.
• Willingness to learn about financial services and compliance.

Responsibilities

• Assist customers in person or by phone with everyday banking needs.
• Guide customers to digital banking tools and resources.
• Handle card disputes and regulatory inquiries as needed.

Skills

Customer service

Administration

Digital tools

Multitasking

Regulatory compliance

Problem-solving

Job description

Westpac New Zealand Limited, at the Papanui Branch in Christchurch, is seeking a Customer Service Representative for a full-time 12-month fixed-term parental leave position. You will be the friendly face who helps customers with everyday banking, guides them to digital tools, and resolves inquiries with empathy and clarity.

This role requires a proactive communicator with a calm, problem-solving mindset and a genuine passion for helping people.