Part-Time Banking Customer Advocate

Westpac New Zealand Limited; Hamilton; Hybrid; NZD 32,000 - 42,000; Part time

Benefits offered by this job

4 weeks holiday plus wellbeing leave

Purchased leave options

Banking benefits and superannuation

Career growth opportunities

Parental leave

Job summary

Westpac New Zealand Limited in Hamilton seeks a Part-time Customer Service Representative for Te Awa, The Base. You will help customers with online banking, guide digital tools, and resolve simple issues in a friendly, professional way.

This 27-hour-per-week, fixed-term role offers supportive team culture and banking benefits. If you love helping people, enjoy problem solving, and are confident with digital tools, apply now with your CV and Cover Letter.

Qualifications

• Experience in customer service or administration.
• Comfort with digital tools and guiding customers online.
• Ability to stay calm and focused while multi-tasking.
• Understanding of financial services or willingness to learn.

Responsibilities

• Answer customer inquiries in person or by phone with empathy.
• Assist customers with online banking and digital tools guidance.
• Support card disputes and basic regulatory guidance.
• Keep customers informed and leave them feeling heard.

Skills

Customer service

Administration

Digital tools

Problem solving

Job description

Westpac New Zealand Limited in Hamilton seeks a Part-time Customer Service Representative for Te Awa, The Base. You will help customers with online banking, guide digital tools, and resolve simple issues in a friendly, professional way.

This 27-hour-per-week, fixed-term role offers supportive team culture and banking benefits. If you love helping people, enjoy problem solving, and are confident with digital tools, apply now with your CV and Cover Letter.