Fixed-Term Customer Service Representative - Papanui

Westpac New Zealand Ltd; Papanui-Innes Community; On-site; NZD 42,000 - 62,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Additional leave options

Banking benefits

Insurance discounts

Career growth programs

Parental leave top‑up

School holiday subsidy

Community care programmes

Job summary

Westpac New Zealand Ltd in Papanui is seeking a Customer Service Representative to be the calm voice for customers, helping with online banking, card disputes, and regulatory guidance. You’ll guide customers through digital tools and deliver supportive, practical help in every interaction.

This full-time, fixed-term role focuses on delivering great service, problem-solving on the spot, and building customer confidence while fostering community-minded banking here in Aotearoa.

Qualifications

• Background in customer service or administration
• Comfort using digital tools and guiding customers through them
• Ability to juggle priorities while staying calm and solutions-focused
• Understanding of financial services, compliance, or regulated environments (or willingness to learn)

Responsibilities

• Be the first friendly face (or voice) for customers and help with online banking, card disputes, and regulatory questions
• Guide customers to the right digital tools and provide clear, step-by-step support
• Solve problems on the spot and ensure customers leave feeling heard and reassured

Skills

Customer service

Administration

Digital tools

Problem-solving

Regulatory knowledge

Job description

Customer Service Representative, Papanui Papanui Branch Full time, 12 month fixed term position

About the Role

As a Customer Service Representative, you’re the person our customers count on in the moments that matter — the calm voice, the problem‑solver, the guide who helps them navigate life’s financial ups and downs with confidence. You’ll be the first friendly face (or voice) they meet, taking action now to create better futures for our customers, our communities, and Aotearoa. Every interaction is a chance to make banking simpler, and easier — and you’ll be empowered to do exactly that. No two days look the same. One moment you’re helping someone get back into their online banking, the next you’re supporting a customer through a tricky card dispute or giving clarity around regulatory requirements. You’ll bring curiosity, care, and a can‑do mindset to every conversation — solving problems on the spot, guiding customers to the right digital tools, and making sure they leave feeling heard, supported, and reassured. If you love people, love problem‑solving, and want to make a real impact every day, this is where you’ll thrive! Nā tāu rourou

What will you bring?

• A strong background in customer service or administration, with a genuine love for helping people
• Confidence using digital tools and the ability to guide customers through them with ease
• The ability to juggle multiple priorities while staying calm, composed, and solutions‑focused
• An understanding of financial services, compliance, or regulated environments (or the willingness to learn)
• A natural talent for problem‑solving and adapting quickly to changing customer needs
• A growth mindset, a desire to build a long‑term career, and the drive to deliver great outcomes every day Westpac Hei Wāhi Mahi

Working at Westpac

As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei!

Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together

Applications close: 11 October 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.