Customer Banking Pro: Growth Path & Digital Tools

Bank of New Zealand; Thames; On-site; NZD 50,000 - 70,000; Full time

Job summary

Bank of New Zealand is seeking a Banking Banker to join our customer-focused team in New Zealand. No banking experience required; we welcome those who enjoy helping customers and are eager to learn.

You will engage with customers, process transactions, update personal details, answer questions, and promote online platforms and digital tools as part of your everyday role. BNZ supports growth, wellbeing, and flexible working arrangements.

Qualifications

• No previous banking experience is necessary, we are keen to hear from those who enjoy being in a customer focused role and are passionate about a career with BNZ.
• If you can demonstrate previous customer service experience in some capacity, and a willingness to ako (learn), grow and even challenge the status quo, you’ll thrive being a Banker with BNZ.
• In turn we have created an environment where your resilience, ambition, and ability to bring great energy to a fast-paced role is supported and rewarded.
• If you love the idea of a role where you can add value for our customers, make some great friends, whilst also achieving a qualification - this could be the role for you!

Responsibilities

• Engage with customers in a warm friendly manner with a big smile
• Processing customer transactional banking needs
• Updating customers personal details and identification
• Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
• Help educate our customers on our online platforms, tools and digital solutions

Job description

Bank of New Zealand is seeking a Banking Banker to join our customer-focused team in New Zealand. No banking experience required; we welcome those who enjoy helping customers and are eager to learn.

You will engage with customers, process transactions, update personal details, answer questions, and promote online platforms and digital tools as part of your everyday role. BNZ supports growth, wellbeing, and flexible working arrangements.