Banking Consultant

ANZ; Tauranga; On-site; NZD 60,000 - 80,000; Part time

Job summary

ANZ in Tauranga and Bayfair invites applications for a Banking Consultant on a 12-month secondment. You will provide friendly, hands-on support across everyday banking activities, tailor service to each customer, and share knowledge of digital tools.

The role emphasises relationship-building, learning, and collaboration within a close-knit team. Responsibilities include welcoming customers, identifying needs, guiding product choices, and maintaining compliance.

Qualifications

• Warm, helpful nature with ability to build trust quickly.
• Confidence using technology and showing others how to use it.
• Curiosity to learn and openness to feedback.
• Strong relationship-building skills and customer-first communication.

Responsibilities

• Welcome customers and assist with a range of banking needs.
• Identify customer needs and refer to other business units as appropriate.
• Engage in meaningful conversations to understand what matters to customers.
• Introduce digital banking tools in a simple and empowering way.
• Assist with opening accounts, updating details, or exploring new products.
• Help keep banking safe by following compliance practices.

Skills

Customer service

Relationship building

Digital banking tools

Teamwork

Job description

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō Te Tūranga - About The Role

If you’re someone who thrives on human connection and finds purpose in helping others, this could be the role for you.

A Banking Consultant in our Tauranga and Bayfair branches team, you’ll play a vital role in supporting everyday banking needs, building trusted relationships, and guiding customers through simple and sometimes life-changing financial decisions. Whether it’s assisting with a quick transaction or introducing someone to our digital tools, you’ll make banking feel approachable and easy.

• Deliver friendly, hands-on support across everyday banking activities
• Listen to what matters most to each customer and tailor your service to suit
• Share your knowledge of our banking tools and digital services
• Support a workplace where learning and collaboration are part of daily life
• Be part of a culture that celebrates community, growth, and diversity

Role Location: Tauranga and Bayfair

Role Type: Secondment, 12 months

Role Hours: Tuesday-Friday at Tauranga (30 hours per week), Saturday at Bayfair (7.5 hours per week)

Ka aha tō rā e kite ai? - What will your day look

No two days will be the exact same, but you’ll always be supported by a close-knit team and friendly environment.

• Welcome customers and help them with a range of banking needs
• Identify customers’ needs and refer to other business units
• Have meaningful conversations to understand what matters to each customer
• Introduce digital banking tools in a way that feels simple and empowering
• Guide customers through opening accounts, updating details, or exploring new products
• Keep our banking safe by following compliance practices
• Celebrate wins with your team

Ōu Pūkenga? - What will you bring?

• A warm, helpful nature and ability to build trust quickly
• Confidence using technology—and showing others how to use it too
• Curiosity to learn and openness to feedback
• The ability to juggle tasks, stay organised and remain calm under pressure
• Current lending or transferable credit lending experience in assessment and customer support is advantageous
• Strong relationship building skills and customer first communication style
• A strong sense of teamwork and willingness to pitch in where needed

We’re not looking for perfection—we’re looking for real people with genuine passion for customer service. If you have the right attitude, we can teach you the rest.

Te Rā Ōtinga - Job Posting End Date

09/09/2026, 11.59pm, (NZST)