Customer Service Banker

BNZ; Papakura; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible working

Generous leave

Career development

Job summary

BNZ in New Zealand is offering a 12-month fixed-term Banker role in Auckland with part-time hours (22 hours per week). This position focuses on delivering warm, customer-focused service while processing banking transactions and answering enquiries.

No previous banking experience is required; a strong willingness to learn and grow will be valued. BNZ supports career development through learning opportunities and a dedicated progression pathway.

Qualifications

• Customer-focused with a willingness to learn and grow.
• Strong communication and interpersonal skills.
• Ability to adapt to a fast-paced branch environment.

Responsibilities

• Engage with customers in a warm, friendly manner and assist with banking needs.
• Process customer transactional banking requests accurately.
• Update customers' personal details and identification.
• Assist with product enquiries and recommend solutions to meet financial goals.
• Educate customers on BNZ online platforms and digital tools.

Skills

Customer service

Communication

Adaptability

Willingness to learn

Job description

Worker Type:Maximum Term/Fixed Term (Fixed Term)Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise \"If you can imagine a better future, let's find a way.\"We support wellbeing, flexible working and have a generous leave offering. No two days are the same.Mō te Tūranga | About the Role12 month fixed term position, with part time hours (22 hours per week)!We spoke with the Senior Partner Personal Banking (who you’d report to), and they gave us some great insight on what to expect with this role:What are 5 day to day tasks the person in this role will complete?Engage with customers in a warm friendly manner with a big smileProcessing customer transactional banking needsUpdating customers personal details and identificationAssist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goalsHelp educate our customers on our online platforms, tools and digital solutionsWhat is the most exciting thing about this opportunity?This is an awesome opportunity to grow a career in Banking. Our Banker Career Accreditation Pathway framework enables you to create a career path focused on your personal growth and development. With the support of our awesome learning and development team, you are given the opportunity to progress up the career pathway (increasing your remuneration along the way!). This model is based on skills and capability, not tenure or experience. BNZ wants to help you do a great job and empower you to hold your career development in your own hands.What attributes will this person have in order to be successful?No previous banking experience is necessary, we are keen to hear from those who enjoy being in a customer focused role and are passionate about a career with BNZ. If you can demonstrate previous customer service experience in some capacity, and a willingness to ako (learn), grow and even challenge the status quo, you'll thrive being a Banker with BNZ. In turn we have created an environment where your resilience, ambition, and ability to bring great energy to a fast-paced role is supported and rewarded. If you love the idea of a role where you can add value for our customers, make some great friends, whilst also achieving a qualification - this could be the role for you!What is the tīma (team) culture and environment like?One of the best things about working for BNZ is the culture. We’re highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more. We work together as a tīma to achieve success as a branch, as well as helping each other out to achieve goals and supporting each other with learning opportunities. You’ll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New ZealandThis is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.Ehara taku toa i te toa takitahi, engari he toa takitini\" - Success is not the work of an individual, but the work of many.”Closing Date: 10 November 2026Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.