Consultant - Customer Banking (Fixed Term)

The Co-operative Bank Limited; Napier, Auckland; Hybrid; NZD 45,000 - 65,000; Full time

Job summary

The Co-operative Bank Limited in Napier is seeking a proactive Consultant to support growth through exceptional customer service. You’ll offer suitable banking options for current and prospective customers, assisting with everyday banking needs, deposits, personal lending, international payments, and insurance, while deepening customer relationships with our products and services.

This fixed-term role runs for 7 months, with 37.5 hours per week, 8:45am to 5:15pm.

Qualifications

• Effective and professional communication skills.
• Accuracy and strong attention to detail.
• Ability to multitask and handle unplanned interruptions.
• Proven sales experience, ideally from working in a bank.

Responsibilities

• Provide suitable banking options for current and prospective customers.
• Assist with everyday banking needs including deposits and personal lending.
• Support international payments and insurance as needed.
• Grow customer relationships with knowledge of our products and services.

Skills

Communication

Attention to detail

Multitasking

Sales experience

Job description

As a Consultant, you’ll play a key role in growing our bank, with exceptional customer service as your core focus.

You’ll provide suitable banking options for current and prospective customers, assisting them with their everyday banking needs, including deposits, personal lending, international payments, insurance taking other opportunities to deepen customer relationships with your knowledge of our products and services. Being a generalist, you’ll be able to help everyday Kiwi’s to achieve their goals across all areas of banking and grow your own career in a supportive team environment.

Because The Co-operative Bank is owned by our customers, everything we do, every day, is for their benefit.

This is a fixed term role of 7 months, with the hours of work 37.5 per week, 8.45am to 5.15pm .

To nail this, you’ll need:

• Effective and professional communication skills
• Accuracy and strong attention to detail
• Ability to multitask and handle unplanned interruptions
• Proven sales experience, ideally from working in a bank.

Experience Better with Us

We’re a small and mighty Bank driven by the shared goal of helping New Zealanders bank better. As a proudly customer-owned Bank and Certified B Corporation, not only will you be helping Kiwis achieve their goals, but you’ll also experience better simply by working here:

• Purpose:As a smaller bank, your impact is bigger, you’ll see how your work makes a real difference in delivering exceptional customer experiences and financial outcomes, every single day.
• Career Growth: Expand your skills, take on new challenges and tap into a range of areas across the Bank.
• Support: We support you to balance life and work through generous benefits including Wellbeing Leave, Parental Leave Benefits, Life and Critical Illness insurance, Employee Assistance Programme, Banking Benefits, Profit Share and Workride.
• Belonging: You will feel like part of the team from day one. From the way we work together, our commitment to Pride Pledge, and focus on diversity and inclusion, you’ll be part of a team that’s making banking better for New Zealanders, together.

We’ve been operating for nearly 100 years and support over 180,000 customers across New Zealand.If you’re looking for a role where we work together to make an impact, and you can build a career your proud of, you’ve found the right place.

We understand that no candidate is a perfect match for every qualification listed. So, if you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application. For any questions, please contact [e-mail] .