Banking Assistant, Dunedin

Kiwibank; Dunedin; Hybrid; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Market-leading benefits

Wellbeing support

Career development

Job summary

Kiwibank in Dunedin is seeking a Banking Assistant to welcome customers, understand their needs and connect them with the right solution. You’ll handle everyday transactions, assist with account support and guide customers through digital banking, delivering personalised experiences.

Join a welcoming, inclusive team in a vibrant city that values growth, learning and community impact. This role offers a stable schedule and opportunities to develop within financial services.

Qualifications

• Customer-facing experience in a sales or service environment is preferred.
• Comfort with numbers, administration and technology.
• Proactive attitude with ability to learn new digital tools.
• Strong listening and questioning skills to identify next steps for customers.

Responsibilities

• Assist customers with everyday transactions and account support.
• Help customers use digital banking tools with confidence.
• Create trusted, personalised experiences and build customer trust.
• Connect customers with the right solution or specialist.

Skills

Customer service

Sales/service experience

Active listening

Attention to detail

Digital tools proficiency

Problem solving

Job description

• Thrive in an inclusive and supportive culture where people are at the heart of everything we do
• Access market-leading benefits designed to support your wellbeing, finances and lifestyle
• Grow your career with continuous learning, development and internal opportunities

Our enthusiastic frontline branch team provides smart, practical banking support to help Kiwi move towards their financial goals. You’ll join a welcoming team in Dunedina vibrant southern city, combining stunning landscapes, rich history and a warm, welcoming community. Where people support one another, customers are at the heart of every conversation and each day brings the opportunity to make a meaningful difference.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

As a Banking Assistant, you’ll be one of the first people our customers meet. You’ll take the time to understand what they need, make banking feel straight forward and connect them with the right solution or specialist. From everyday transactions and account support to helping customers build confidence using digital banking, you’ll create trusted, personalised experiences that help make Kiwi better off.

This is a great opportunity to begin or build a career in financial services. You’ll be supported to learn, grow and explore future pathways across Kiwibank while making a positive impact for customers and your local community.

Hours are Monday to Friday (08.30 - 17.00) total 40 hours per week.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

At Kiwibank, we’ll help you build on your strengths and develop new skills. We’d love to hear from you if you have some of the following:

• Confidence in delivering warm, personalised customer service and building trust quickly
• A proven track record in a customer-facing sales or service environment
• Skilled at listening, asking thoughtful questions and identifying the right next step for each customer
• Strong attention to detail, with confidence working with numbers, administration and technology
• Adept at learning new digital tools and helping others use them with confidence
• Known for taking ownership, solving problems and contributing positively to a supportive team

You don’t need to tick every box to be considered. Above all, we’re looking for someone who connects with Kiwibank’s purpose and values, and who’ll thrive in a vibrant, inclusive and customer-focused environment.

Applications close Friday 13 November 2026. We’ll be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

For more detailed information on the role, please see the attached: Banking Assistant PD.pdf

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive - we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.