Assistant Venue Manager

Lion; Dunedin; On-site; NZD 60,000 - 76,000; Full time

Job summary

Emerson's Taproom in Dunedin is seeking an Assistant Venue Manager on a permanent full-time basis to lead our service offer, uphold best-in-class compliance, and champion Lion's values across a highly engaged team.

You will coach and mentor staff, assist with rosters and events, drive safety initiatives, manage stock and deliver operational outcomes aligned with company objectives in a proudly family-owned brewery.

Qualifications

• Proven hospitality management experience in a similar position.
• Strong people management skills and coaching ability.
• Excellent problem-solving and under-pressure performance.
• Minimum of 2 years of Duty manager's Certification.
• Proficient using Outlook, Excel, Word.

Responsibilities

• Drive and lead a customer service excellence culture.
• Assist in staff rosters and events management.
• Train, develop and mentor team members.
• Be the safety role model and lead safety initiatives.
• Deliver operations in line with company goals.
• Maintain stock levels and rotation to minimise wastage.

Skills

People management

Customer service leadership

Problem solving

Works well under pressure

Education

Duty manager's Certification (2+ years)

Tools

Microsoft Office Suite

Job description

JOB DESCRIPTION

Ready for your next challenge in Hospitality?

Due to a recent internal promotion, Emerson's Taproom is on the hunt for a driven and motivated Assistant Venue Manager to join us on a Permanent Full-Time basis!

About Emerson's:

Established in 1992 in a small kitchen, Emerson's has created countless iconic beverages for the world, such as 1812 and Pilsner, over the past three decades! We are proud of our products with a reputation for excellence, artistic craftsmanship and premium quality! Emerson's is a unique place where you will get the support, love and care of a family-owned brewery whilst retaining the job security and career prospects which come from being a part of New Zealand's largest beverage company - Lion.

About the role:

Reporting to the Venue Manager, you will provide a world-class hospitality experience by leading our service offer, maintaining best-in-class industry compliance, and ensuring Lion's values and policies are championed throughout our highly engaged teams.

Some of your key responsibilities will include:

• Driving and leading a customer service excellence culture.
• Assisting in Staff roster management and events & functions management.
• Training, developing and mentoring team members both operationally and culturally.
• Leading and being the role model for all safety initiatives.
• Achieving operational deliverables in line with company objectives.
• Maintaining appropriate stock levels and ensuring stock rotation to minimise wastage.

About You:

• Proven hospitality management experience in a similar position.
• Strong people management experience and coaching skills
• Strong problem-solving skills and works well under pressure.
• Minimum of 2 years of Duty manager's Certification
• Proficient in the use of Microsoft suite applications (outlook, excel, word)

We're a certified B Corp, which means we care about people, planet and purpose- not just profit. We're committed to diversity, equity and inclusion, and we celebrate the unique perspectives that help us grow and innovate. We intentionally embrace difference and cultivate belonging every day, whether through our investment in our Reconciliation journey through our Innovate RAP, our commitment to gender pay equity or providing progressive people policies.

If you need specific support or accessibility adjustments at any stage of the recruitment process, please let us know at [e-mail] so we can make sure that your recruitment process is fair and we enable you to shine. This includes tailored support for First Nations people, individuals with disabilities, those who are neurodivergent, and people who identify as transgender or gender diverse as we understand the unique challenges and concerns you may face.