Duty Manager - Christchurch

NZ Venue Co LTD; New Zealand; Presencial; NZD 39.000 - 55.000; Jornada completa

Descripción de la vacante

New Zealand Venue Co. is seeking multiple Duty Managers to join our Christchurch team. The role focuses on day-to-day operations, staff support, and collaboration with the venue management to deliver outstanding customer experiences.

You will lead from the front, manage shifts, and ensure OH&S compliance while driving sales through events and promotions. A passion for hospitality and at least 2 years of restaurant/bar experience are essential, with LCQ and manager certificates required.

Formación

• Must have passion for the hospitality industry.
• Friendly, enthusiastic attitude with a can-do approach.
• Must hold an LCQ and manager certificate.
• Capable of leading from the front in a team environment.
• Exceptional customer service and presentation skills.

Responsabilidades

• Collaborate with Venue Management to generate marketing ideas for campaigns.
• Ensure events and promotions foster a positive customer experience.
• Foster positive customer relationships and drive sales through opportunities.
• Lead team on shift and provide effective feedback.
• Address issues quickly per company processes; promote respect and inclusivity.
• Ensure OH&S compliance and related policies.
• Handle basic financials: cash up, labour control, EOD/EOW reporting.
• Assist in recruitment and training of new staff.

Conocimientos

Hospitality passion

Team leadership

Customer service excellence

Ability to work under pressure

Communication skills

Educación

LCQ and manager certificate

Descripción del empleo

The New Zealand Venue Co. family are looking for multiple talented and experienced Duty Managers to join our team and work across at our renowned Christchurch venues. Our company’s rapid growth will provide you with multiple avenues to develop your career to its full potential! The successful candidate will possess a friendly personality, good communication skills, ability to thrive under pressure and strong multi‑tasking skills. This role will entail assisting in the day‑to‑day operations of the venue, working collaboratively with the venue manager, and providing support to the staff and management team. What we’re looking for Passionate commitment to a successful career in the hospitality industry Projects a friendly, enthusiastic and positive attitude at all times Possesses superb presentation and customer service skills

What we need from you

• A passion for the hospitality industry
• A friendly, enthusiastic, can‑do attitude
• Must hold an LCQ and manager certificate
• Capacity to work in a team environment while leading from the front
• Exceptional customer service and presentation skills
• Minimum of 2 years of relevant restaurant and bar experience
• Flexible availability to work rostered shifts as our venues operate Monday to Sunday

What will your job duties include?

• Collaborative work with the Venue Management team to generate ideas for effective marketing campaigns
• Ensuring events, promotions, activations and marketing initiatives promote a positive customer experience
• Fostering positive customer relationships to drive sales and actively seek and follow through with function and marketing opportunities
• Managing team members on shift and providing effective feedback
• Manage and address all issues quickly, effectively and in line with company processes
• Lead the team by example and promote a culture of respect and inclusivity
• Ensure compliance with OH&S legislation, policies and procedures
• Basic financials including cash up, labour control, EOD and EOW reporting
• Assist in the recruitment and training of new team members

Why Choose us?

• The opportunity to start a career with New Zealand Venue Co. in one of our amazing venues.
• The chance to work for a dynamic company where we welcome and encourage innovation.
• Security of a fulltime, permanent position (minimum 30 hours per week)
• A competitive wage and rewards for hard work and success
• Remuneration at a rate of between $25 and $35 per hour

Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs like AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation. We are committed to growing our understanding and engagement in diversity, equity and inclusion to build a more inclusive industry.

Turn your hospo job into a rewarding career. Whether you’re already in a hospitality management role or you’re ready for career progression into management, you can take the next step with Australian Venue Co. We’re passionate about training & developing our team members and providing internal career advancement opportunities. At AVC, we turn hospo jobs into careers! Join our team & get access to our AdVanCe Career Pathways program, our in‑house development program that is tailored to the hospitality industry. If your next step is to become a Duty Manager, Assistant Venue Manager or Venue Manager, we can support you on your career journey.