Experienced Duty Manager

Richmond Club Ltd; Christchurch; On-site; NZD 60,000 - 80,000; Full time

Job summary

The Borough (Richmond Club) – a vibrant hospitality destination in Christchurch with multiple venues under one roof – is seeking experienced Duty Managers to help lead our team and uphold guest experiences.

Hold a valid LCQ and General Manager's Certificate; proven Duty Manager experience in high-volume settings; weekend and evening availability; confident leadership; a fun, approachable personality and a genuine passion for hospitality.

Qualifications

• Experience as Duty Manager in a high-volume hospitality environment.
• Weekend and evening availability is essential.
• Proven leadership capabilities to manage a venue and staff.

Responsibilities

• Take sole charge of the venue when required.
• Maintain compliance with liquor licensing and host responsibility obligations.
• Ensure exceptional service and guest experiences.
• Provide strong team leadership and direction.
• De-escalate situations calmly and professionally under pressure.
• Connect with patrons in a fun, approachable manner.

Skills

People leadership

Guest experience

Team leadership

Conflict de-escalation

Communication

Education

LCQ

General Manager's Certificate

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join our team at The Borough (Richmond Club) - a vibrant, multi-venue hospitality destination just minutes from the city centre. With multiple offerings under one roof, you’ll be joining a large, well-established team who work hard, support one another, and genuinely enjoy what they do.

We’re on the hunt for experienced Duty Managers with a naturally positive personality to help lead our team and oversee our busy venues. Depending on your experience level, we have positions available from entry-level Duty Managers through to senior level roles for the right person.

These positions sit right at the heart of our operation, with a strong focus on guest experience, team leadership, and venue compliance. This is a fantastic opportunity to make your mark within a reputable and award-winning hospitality establishment, with genuine career progression available for the right person.

Key responsibilities

Take sole charge of the venue when required

Maintain compliance with liquor licensing and host responsibility obligations

Ensure exceptional service and guest experiences

Provide strong team leadership

De-escalate situations calmly and professionally under pressure

Connect with patrons in a fun, approachable manner

About you

Hold a valid LCQ and current General Manager's Certificate

Proven Duty Manager experience in a high-volume hospitality environment

Weekend and evening availability is essential

Confidence leading teams and taking sole charge of the venue

A fun, approachable personality with the ability to connect with patrons

A genuine passion for hospitality

A go-getter mindset - driven, motivated and ambitious

Exceptional reliability

About us

The Richmond Club has been recognised at the New Zealand Hospitality Awards, receiving New Zealand People's Choice Awards (2023-2025) and finalist placements for Best Gaming Venue, Best Local in New Zealand, and Best Sports Bar in New Zealand. This is a credit to our incredible team.

Our offerings

The Taproom Bar

The Junction - State-of-the-art Function Centre

The Critic Sports Bar

The Custodian Cafe

Richmond Squash Centre

Gaming and TAB facilities

17 sporting and community-based sections

50% staff discount on food at The Taproom

50% staff discount on barista coffee from our café

50% staff discount on Squash Centre membership

Access to our EAP counselling programme, fully funded by us