Area Operations Supervisor

Placements24; Queenstown; Hybrid; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid role

Medical aid

Retirement benefits

Ongoing training

Career advancement opportunities

Generous annual leave

Wellness programs

Job summary

Placements24 is seeking an Area Operations Supervisor to oversee multiple retail branches in Queenstown, NZ. You will lead branch teams, ensure service and standards, and drive performance across the area in a hybrid role.

You will monitor KPIs, manage inventory and presentation, and collaborate with regional management to implement improvements while delivering excellent customer service and controlling costs.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field.
• 3–5 years of experience in retail operations management or supervisory role.
• Demonstrated leadership and team management skills.
• Strong understanding of retail operations, sales processes, and customer service principles.
• Excellent problem-solving and decision-making abilities.
• Proficiency in POS systems and retail management software.
• Effective communication and interpersonal skills.
• Ability to travel within the designated area regularly.
• A flexible approach to working hours to meet operational needs.
• Commitment to maintaining high standards of operational excellence.

Responsibilities

• Supervise and manage operational activities across multiple retail branches within the Queenstown area.
• Ensure that all operational procedures and company standards are consistently met.
• Lead, train, and motivate branch staff to achieve sales and service targets.
• Monitor KPIs for each branch and implement action plans.
• Manage inventory, stock levels, and merchandise presentation to optimize sales.
• Oversee customer service operations, ensuring high levels of customer satisfaction.
• Conduct regular site visits and audits to assess operational effectiveness and compliance.
• Implement cost-control measures to manage operational expenses.
• Collaborate with regional management on strategy implementation and performance reviews.
• Address operational challenges and resolve customer complaints promptly.

Skills

Leadership / Team management

Excellent communication

Problem solving

Interpersonal skills

Willingness to travel

Flexible hours

POS systems proficiency

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Tools

POS systems

Retail management software

Job description

About the Role

Our client, a retail services provider, is seeking a reliable and proactive Area Operations Supervisor to oversee operations across several branches in the Queenstown, Eastern Cape area. This hybrid role requires a strong understanding of retail operations, team leadership, and a commitment to delivering exceptional customer service. You will be responsible for ensuring operational efficiency, managing staff, maintaining high standards of service delivery, and driving performance within your designated area. The ideal candidate will have a proven ability to lead teams, solve problems, and implement operational improvements. This is an excellent opportunity to advance your career in operations management within a well-established company.

Key Responsibilities

• Supervise and manage operational activities across multiple retail branches within the Queenstown, Eastern Cape area.
• Ensure that all operational procedures and company standards are consistently met.
• Lead, train, and motivate branch staff to achieve sales and service targets.
• Monitor key performance indicators (KPIs) for each branch, identifying areas for improvement and implementing action plans.
• Manage inventory, stock levels, and merchandise presentation to optimize sales and minimize loss.
• Oversee customer service operations, ensuring high levels of customer satisfaction.
• Conduct regular site visits and audits to assess operational effectiveness and compliance.
• Implement cost-control measures to manage operational expenses effectively.
• Collaborate with regional management on strategy implementation and performance reviews.
• Address operational challenges and resolve customer complaints promptly.

Requirements

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• 3-5 years of experience in retail operations management or a supervisory role.
• Demonstrated leadership and team management skills.
• Strong understanding of retail operations, sales processes, and customer service principles.
• Excellent problem-solving and decision-making abilities.
• Proficiency in POS systems and retail management software.
• Effective communication and interpersonal skills.
• Ability to travel within the designated area regularly.
• A flexible approach to working hours to meet operational needs.
• Commitment to maintaining high standards of operational excellence.

Benefits

Our client offers a competitive salary and a performance-based incentive program. This hybrid role provides flexibility, combining on-site supervision with remote administrative tasks. Employees receive comprehensive medical aid and retirement benefits. We are committed to employee development, offering ongoing training and opportunities for career advancement. You will join a supportive team environment focused on achieving collective success. Benefits include generous annual leave and access to employee wellness programs. This is a chance to take on a key leadership role in the scenic Eastern Cape .