Operations Lead

Placements24; Queenstown; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Medical aid

Professional development

Hybrid work arrangement

Job summary

Placements24 is seeking an Operations Lead for a hybrid role in Queenstown. You will oversee daily operations, manage field teams, and optimize resource allocation to ensure efficient service delivery and profitability.

The ideal candidate has a Bachelor’s in business or related field and 5+ years in operations leadership, with strong CRM and analytics skills to drive continuous improvement.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Minimum of 5 years in operations management or similar leadership role.
• Proven experience in managing teams and overseeing daily operational activities.
• Strong understanding of service delivery metrics and quality assurance.
• Excellent organizational, problem-solving, and decision-making skills.
• Proficiency in relevant operational software and CRM systems.
• Effective communication and interpersonal skills.
• Ability to work effectively in a hybrid model (on-site/remote) in Queenstown, Eastern Cape.

Responsibilities

• Oversee daily operations, including scheduling, resource allocation, and service delivery.
• Manage and mentor a team of service technicians and support staff.
• Ensure adherence to SLAs and quality standards.
• Monitor operational costs and implement cost-efficiency measures.
• Analyze performance data and identify areas for improvement.
• Implement and refine processes to boost productivity and customer satisfaction.
• Maintain strong communication with clients and internal stakeholders.
• Ensure compliance with health, safety, and industry regulations.

Skills

Leadership

Operations mgmt

Team management

CRM proficiency

Education

Bachelor's degree in Business Administration

Tools

CRM systems

Job description

About the Role

Our client, a prominent service provider in the Eastern Cape, is looking for a motivated and organized Operations Lead to manage and enhance their service delivery operations in Queenstown, Eastern Cape. This role is vital for ensuring efficient service deployment, customer satisfaction, and operational profitability. The Operations Lead will be responsible for overseeing daily activities, managing field teams, optimizing resource allocation, and implementing process improvements. This hybrid role offers the flexibility to work both on-site and remotely, providing a balanced approach to managing a key operational hub. We are seeking an individual with strong leadership capabilities and a commitment to operational excellence within the service industry.

Key Responsibilities

• Oversee daily operations, including scheduling, resource allocation, and service delivery.
• Manage and mentor a team of service technicians and support staff.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Monitor operational costs and implement measures for cost efficiency.
• Analyze operational performance data and identify areas for improvement.
• Implement and refine operational processes to enhance productivity and customer satisfaction.
• Maintain strong communication channels with clients and internal stakeholders.
• Ensure compliance with all relevant health, safety, and industry regulations.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management or a similar leadership role, preferably within the service industry.
• Proven experience in managing teams and overseeing daily operational activities.
• Strong understanding of service delivery metrics and quality assurance.
• Excellent organizational, problem-solving, and decision-making skills.
• Proficiency in relevant operational software and CRM systems.
• Effective communication and interpersonal skills.
• Ability to work effectively in a hybrid model, balancing on-site and remote responsibilities in Queenstown, Eastern Cape.

Benefits

Our client offers a competitive salary and benefits package, including medical aid and opportunities for professional development. A dynamic work environment where your contributions directly impact service quality and customer satisfaction. The flexibility of a hybrid work arrangement, supporting work-life balance. Be part of a reputable company making a significant contribution to the service sector in the Queenstown, Eastern Cape region. Join a team focused on delivering excellence.