Retail Operations Manager

Placements24; Queenstown; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Professional development

Benefits package

Job summary

Placements24 is seeking an experienced Retail Operations Manager for Queenstown operations. This hybrid role balances on-site leadership with remote strategic planning, driving efficiency, profitability and customer satisfaction across stores.

You will lead store teams, develop operational strategies, manage budgets, and ensure compliance with policies and safety regulations while optimizing inventory and merchandising. A strong customer-service mindset and excellent communication are essential.

Qualifications

• Minimum of 5 years in retail management with a focus on operations.
• Proven track record in leading and developing retail teams.
• Strong knowledge of inventory management and visual merchandising.
• Excellent financial acumen, including budgeting and cost control.
• Analytical, proactive problem-solving and data-driven decision making.
• Effective communication and interpersonal skills for remote/hybrid teams.
• Experience with POS systems and retail management software.
• Commitment to delivering exceptional customer service.
• Resilience and adaptability in a dynamic retail environment.

Responsibilities

• Oversee day-to-day operations of retail stores, ensuring efficiency and profitability.
• Develop and implement operational strategies to improve store performance and customer satisfaction.
• Manage and mentor store staff, fostering a positive and productive work environment.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Monitor inventory levels, stock management, and merchandising standards.
• Analyze operational data to identify trends and opportunities for improvement.
• Manage store budgets, control costs, and optimize resource allocation.
• Implement training programs for staff to enhance skills and service quality.
• Drive sales initiatives and work with the sales team to achieve revenue targets.
• Collaborate with senior management on strategic planning and execution of business goals.

Skills

Leadership

Financial acumen

Analytical skills

Communication

Tools

POS systems

Retail software

Job description

About the Role

Our client is seeking an experienced and proactive Retail Operations Manager to oversee store operations in Queenstown, Eastern Cape . This role is critical in ensuring the efficiency, profitability, and overall success of the retail outlets. The ideal candidate will possess strong leadership skills, a deep understanding of retail processes, and a proven ability to manage teams and drive operational excellence. This hybrid role allows for a balance of on-site management and remote strategic planning. You will be responsible for optimizing store performance, managing resources, and implementing best practices to enhance the customer experience and achieve business objectives. Your leadership will be key to maintaining high standards across the board.

Key Responsibilities

• Oversee the day-to-day operations of retail stores, ensuring efficiency and profitability.
• Develop and implement operational strategies to improve store performance and customer satisfaction.
• Manage and mentor store staff, fostering a positive and productive work environment.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Monitor inventory levels, stock management, and merchandising standards.
• Analyze operational data to identify trends, opportunities, and areas for improvement.
• Manage store budgets, control costs, and optimize resource allocation.
• Implement training programs for staff to enhance skills and service quality.
• Drive sales initiatives and work with the sales team to achieve revenue targets.
• Collaborate with senior management on strategic planning and execution of business goals.

Requirements

• Minimum of 5 years of experience in retail management, with a strong focus on operations.
• Proven track record in leading and developing retail teams.
• In-depth knowledge of retail operations, inventory management, and visual merchandising.
• Excellent financial acumen, including budget management and cost control.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a remote/hybrid team.
• Experience with POS systems and retail management software.
• Commitment to delivering exceptional customer service.
• Resilience and adaptability in a dynamic retail environment.

Benefits

This hybrid role offers a competitive salary, opportunities for career progression, and the chance to lead significant operational changes within a reputable retail organization. Our client provides a supportive work environment, ongoing professional development, and benefits package. This position in Queenstown, Eastern Cape is ideal for a results-oriented manager looking to make a substantial impact.