Customer Service Representative - Operations

Queenstown Airport Corporation; Queenstown; On-site; NZD 50,000 - 72,000; Full time

Benefits offered by this job

Competitive salary + overtime

Health insurance

Birthday day off

Long service recognition

Team events and community involvement

Job summary

Queenstown Airport Corporation (QAC) is seeking a Customer Service Representative to support our airport operations across the terminal, forecourt and car parks. This hands-on, customer-centric role blends passenger assistance with practical operational duties.

Work is full-time, 40 hours per week, with a 7 day rotating roster including weekends and public holidays. Shifts are 9 hours, from 6am to 10:30pm; rosters are 4 days on, 2 days off.

Qualifications

• A can-do positive attitude with a great personality.
• Customer, team and safety focus.
• Enjoyment of a busy, hands-on role.
• Collaborative and flexible approach.
• Ability to stay calm during high-volume periods.

Responsibilities

• Assist passengers with directions and check gates as needed.
• Ensure trolleys and facilities are available and working.
• Maintain smooth passenger flows and support operational duties.
• Move around terminal and forecourt to help keep airport moving.

Skills

Customer service

Team player

Flexibility

Clear communication

Job description

We are looking for a versatile team player to join our Airport Operations team, supporting Queenstown Airport’s smooth, safe, and secure operation, from the car parks, through the terminal, and right up to the aircraft, in this hands‑on, customer‑centric role.

As a Customer Service Representative at QAC, no two days are the same. You’ll blend passenger assistance with practical operational duties, one moment helping a visitor find their gate, the next ensuring trolleys are available, facilities are working, and passenger flows are smooth. You’ll spend much of your day on your feet, moving through the terminal and forecourt, keeping both passengers and the airport moving.

Our vision is to be an innovative airport people love to travel through and that our community takes pride in. If you’re looking for variety, teamwork, and the buzz of a live airport environment, we’d love to hear from you.

This is a fulltime permanent position, working an average of 40 hours per week. Flexibility to work 9 hour shifts on a 7 day rotating roster, including weekends and public holidays (shifts between 6am & 10.30pm).

Roster is 4 days on, 2 days off

This role is multi‑faced, and as such encompasses duties both customer‑facing and in an operational capacity.

To hit the ground running you’ll need…

A can‑do positive attitude with a great personality

Customer, team and safety focus

Enjoyment of a busy, hands‑on role (your step count will thank you!)

Collaborative and flexible approach

The ability to stay calm during high‑volume periods

Why work for us?

Competitive salary package + Overtime

Health insurance through Southern Cross

OCP - counselling program

Day off for your birthday

Long service recognition (5, 10 & 15 years)

Team events every 6 weeks, company wide events 3 times a year

Opportunities to volunteer for community activities and events

QAC is a Gold Pride Pledge Supporter

Live and work in the adventure capital of New Zealand

You will need

NZ residency/citizenship or a valid NZ work visa

To be able to pass Ministry of Justice, security checks and a pre‑employment drug and alcohol test

Queenstown Airport is an equal opportunity employer and committed to creating a diverse and inclusive workforce. We encourage all suitable applicants to apply, we look forward to hearing from you!