Customer Service Agent 1 - Queenstown

Air New Zealand; Queenstown; On-site; NZD 42,000 - 64,000; Part time

Job summary

Air New Zealand in Queenstown is seeking enthusiastic Customer Service Agents to join the airport team. In this frontline role you will welcome travelers, assist from check-in through boarding, and provide special assistance with wheelchairs and unaccompanied minors.

You’ll need a friendly, energetic demeanor and excellent communication to handle delays or disruptions. Shifts are rostered, including days, nights, weekends and public holidays; part-time hours are available.

Qualifications

• Frontline customer service experience in fast-paced environments.
• Strong communication and interpersonal skills.
• Ability to learn systems and booking codes quickly.

Responsibilities

• Delight customers and guide them from check-in to boarding.
• Provide special assistance including wheelchair support and unaccompanied minors.

Skills

Frontline customer service

Excellent communication

Problem solving

Job description

Kia ora!

We’re looking for enthusiastic and dedicated Customer Service Agents to join our team in Queenstown. If you’re eager to be part of a dynamic team and make a positive impact on customer experiences, this is the role for you!

What will you be doing?

As the first point of contactin the Airport, we expect you to delight our customers by demonstrating the Kiwi charm and capability that we’re admired for around the world. You will provide technical assistance and expertise to ensure the travel experience is smooth and seamless from check-in through to boarding and provide special assistance with wheelchairs and unaccompanied minors.

This is a front-line role where your charisma and empathy continues despite sometimes challenging circumstances such as delays or disrupts.You’ll need to be friendly, energetic, with a can-do attitude and great thinking on your feet! Ideal candidates will demonstrate the wow factor and show a true passion for service quality. Safety and Security are top priority, and you’ll have comprehensive training & support to ensure you, your colleagues, and customers are safe in this fast-paced environment.

You’ll need:

• Entitled to live and work permanently in New Zealand at the time of applying (NZ/Aus Citizenor NZ Permanent Resident)


• NZ Restricted or Full Driver Licence with reliable transport to work


• Frontline customer service experience, preferably in a fast-paced, demanding environment


• Ability to work with computers, remember booking codes & processes, and pick up new systems quickly


• High standard of personal grooming and compliance with our Uniform Standards


• Your excellent communication skills and professional, friendly manner will be critical to your success in this position.


• Fully available for rostered shift work (as detailed below)

Rostered Shifts:

Change is a constant in this role, and we are looking for people who have the commitment and flexibility to work in this type of environment.Part timeCustomer Service Agents can work 40-72 hours per fortnight, made up of rostered shifts which rotate and change. You will be working days, nights, weekends and public holidays.The shifts can range from a 0500 start to a 2200 finish.

Applications close 14 August 2026

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

\"Seek to bring distant horizons closer. Once near, seize them and make them your reality.\"