Airport Passenger Services Specialist

Aotearoa New Zealand Association of Social Workers; Queenstown; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Free car parking

Job summary

Planebiz Queenstown is hiring a Passenger Service Agent. You will greet passengers, assist with check-in, boarding, and baggage handling, and guide customers through the airport with a focus on safety and service.

Experience in customer service or hospitality is essential, with familiarity of airline reservation systems preferred. A 24/7 roster and strong communication are valued in this fast-paced environment.

Qualifications

• Previous experience in customer service or hospitality is a must.
• Familiarity with airline reservation systems is desirable.

Responsibilities

• Assist passengers with check-in procedures, including issuing boarding passes and baggage tags.
• Provide information about flight schedules, boarding procedures, and airport services.
• Handle inquiries and resolve issues related to ticketing, baggage, and flight changes.
• Collaborate with other airport staff and airline personnel to ensure efficient operations.
• Adhere to safety and security protocols at all times.

Skills

Customer service

Punctuality

Reliability

Flexibility

Adaptability

Tools

Airline reservations

Job description

Planebiz Queenstown is hiring a Passenger Service Agent. You will greet passengers, assist with check-in, boarding, and baggage handling, and guide customers through the airport with a focus on safety and service.

Experience in customer service or hospitality is essential, with familiarity of airline reservation systems preferred. A 24/7 roster and strong communication are valued in this fast-paced environment.