Aircraft Service Agent - Queenstown

Air New Zealand; Queenstown; On-site; NZD 21,840 - 29,120; Part time

Job summary

Air New Zealand is seeking a permanent, part-time Aircraft Service Agent at Queenstown Airport. The role involves baggage handling and interior cleaning, with work both indoors and outdoors alongside various aircraft and machinery.

Ensuring safety and efficiency in a physically demanding environment is essential. Applicants must have NZ work eligibility, a minimum NZ driver license, and a strong service mindset to support passengers and operations.

Qualifications

• Must be physically able to perform duties in a demanding environment.
• Customer service focus for passengers and crew.
• Demonstrated safety-conscious approach to tasks.

Responsibilities

• Handle baggage and aircraft interior cleaning.
• Work indoors and outdoors at Queenstown Airport near aircraft and equipment.
• Operate in a physically demanding environment with attention to safety.

Skills

Physical stamina

Customer service orientation

Safety awareness

Time management

Flexibility

Job description

Kia ora!

Air New Zealand is currently looking for a permanent, part-time Aircraft Service Agent to join our team at Queenstown Airport.

What will I be doing?

Playing a key role in the operation at Queenstown Airport, you’ll be working both indoors and outdoors, up close alongside a variety of aircraft and machinery. Your duties will include baggage handling and aircraft interior cleaning.

You will need to be comfortable working in tight spaces on smaller ATR aircraft and within jet aircraft holds. This is a physically demanding role, so being fit and comfortable working in a physical environment is essential.

Role requirements

• Entitled to live and work permanently in New Zealand at the time of applying (NZ Citizen, NZ Permanent Resident, or Australian Citizen)
• Minimum Restricted New Zealand Driver Licence at the time of applying
• Experience working in a physically demanding, safety-conscious environment
• Hard-working and motivated to deliver excellent service to our customers in a safe and timely manner
• Resilient, with strong time management skills and the ability to adapt to changing deadlines and priorities

Shift work roster

This part-time role sees you working between 40 and 80 hours per fortnight. You will be rostered on rotating shifts based on business needs and the flight schedule.

We operate every day between 05:30 and 22:00, including weekends, evenings, and public holidays. You will need to be flexible to work across these days and times.

If you would like to be considered for this position, please submit your application via our careers website by clicking the "Apply" button. Please note that we are unable to accept email applications.

Applications close Friday 17 July.

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.