Airport Customer Service Champion - Frontline NZ Role

Air New Zealand; Queenstown; On-site; NZD 42,000 - 64,000; Part time

Job summary

Air New Zealand in Queenstown is seeking enthusiastic Customer Service Agents to join the airport team. In this frontline role you will welcome travelers, assist from check-in through boarding, and provide special assistance with wheelchairs and unaccompanied minors.

You’ll need a friendly, energetic demeanor and excellent communication to handle delays or disruptions. Shifts are rostered, including days, nights, weekends and public holidays; part-time hours are available.

Qualifications

• Frontline customer service experience in fast-paced environments.
• Strong communication and interpersonal skills.
• Ability to learn systems and booking codes quickly.

Responsibilities

• Delight customers and guide them from check-in to boarding.
• Provide special assistance including wheelchair support and unaccompanied minors.

Skills

Frontline customer service

Excellent communication

Problem solving

Job description

Air New Zealand in Queenstown is seeking enthusiastic Customer Service Agents to join the airport team. In this frontline role you will welcome travelers, assist from check-in through boarding, and provide special assistance with wheelchairs and unaccompanied minors.

You’ll need a friendly, energetic demeanor and excellent communication to handle delays or disruptions. Shifts are rostered, including days, nights, weekends and public holidays; part-time hours are available.