Airport Customer Service & Operations Associate

Queenstown Airport Corporation; Queenstown; On-site; NZD 50,000 - 72,000; Full time

Benefits offered by this job

Competitive salary + overtime

Health insurance

Birthday day off

Long service recognition

Team events and community involvement

Job summary

Queenstown Airport Corporation (QAC) is seeking a Customer Service Representative to support our airport operations across the terminal, forecourt and car parks. This hands-on, customer-centric role blends passenger assistance with practical operational duties.

Work is full-time, 40 hours per week, with a 7 day rotating roster including weekends and public holidays. Shifts are 9 hours, from 6am to 10:30pm; rosters are 4 days on, 2 days off.

Qualifications

• A can-do positive attitude with a great personality.
• Customer, team and safety focus.
• Enjoyment of a busy, hands-on role.
• Collaborative and flexible approach.
• Ability to stay calm during high-volume periods.

Responsibilities

• Assist passengers with directions and check gates as needed.
• Ensure trolleys and facilities are available and working.
• Maintain smooth passenger flows and support operational duties.
• Move around terminal and forecourt to help keep airport moving.

Skills

Customer service

Team player

Flexibility

Clear communication

Job description

Queenstown Airport Corporation (QAC) is seeking a Customer Service Representative to support our airport operations across the terminal, forecourt and car parks. This hands-on, customer-centric role blends passenger assistance with practical operational duties.

Work is full-time, 40 hours per week, with a 7 day rotating roster including weekends and public holidays. Shifts are 9 hours, from 6am to 10:30pm; rosters are 4 days on, 2 days off.