After-Hours Coordinator (BOP)

healthvision; Tauranga; On-site; NZD 42,000 - 56,000; Part time

Benefits offered by this job

Small team

Hybrid work

Training in office

Equipment provided

Learning opportunities

Employee Assistance Program

Job summary

Healthvision in Tauranga, Bay of Plenty, seeks a proactive After-Hours Coordinator for a permanent part-time role (30 hours/week). You will be the first point of contact after hours, supporting staff, service users, and stakeholders with calm composure and effective prioritisation.

This role ensures continuity of care and requires strong communication and organisational skills. Shifts may include mornings, evenings, weekends, and public holidays, with some training in the office.

Qualifications

• Experience in a call centre environment is preferred but not essential.
• Customer service or administrative background preferred.
• Ability to work independently and take initiative.
• Strong written and verbal communication skills.
• Calm and composed under pressure with a resilient, adaptable approach.

Responsibilities

• Provide after-hours quality support to service users and staff.
• Receive and manage after-hours queries (voicemail, email) and respond promptly.
• Provide practical solutions to ensure service continuity.
• Accurately record and maintain service user information.
• Report regularly to the line manager and participate in team meetings.
• Work public holidays when required.
• Promote a professional and positive work environment.

Skills

Communication skills

Judgement

Calm under pressure

Multitasking

Job description

Te Whakahaerenga | The Organisation

Healthvision is a family-owned provider of homecare, community nursing, and rehabilitation services across Aotearoa. Guided by our family values, we are passionate about supporting people to live their best lives.

We work alongside individuals, their families, and whānau to provide in-home health services that promote independence and wellbeing.At Healthvision, our approach is grounded in compassion, collaboration, innovation, and dedication - values that shape everything we do.

Te Mahi | About the Role

We are seeking a proactive and reliable After-Hours Coordinator to join our team in a permanent part-time role based in Tauranga, Bay of Plenty.

As the first point of contact after hours, you will provide professional and responsive support to staff, service users, and stakeholders. This is a varied and rewarding role that requires excellent communication skills, sound judgement, and the ability to remain calm under pressure while managing multiple priorities.

You will play a key role in ensuring continuity of care by responding to enquiries, resolving issues, and coordinating appropriate support when needed

Location: Tauranga, Bay of Plenty

Hours: Permanent part-time position, 30 hours per week.

Shifts may include mornings, evenings, weekends, and public holidays

Additional shifts may be available based on operational requirements. Final working hours will be agreed with the successful candidate according to business needs and availability.

Key Responsibilities:

• Provide after-hours quality support services to our service users.
• Receive and manage all after-hours queries, including voicemail, email inquiries and issues from both service users and staff, and respond swiftly and effectively.
• Provide practical solutions when challenges arise to ensure service continuity.
• Accurately record and maintain service user information.
• Regular reporting to the line manager as part of weekly team meetings or as requested.
• Will be required to work on public holidays.
• Promote a professional and positive work environment internally with the team and externally with customers.
• Contribute to a supportive and collaborative team culture.

The successful candidate will have:

• Previous experience in the call centre industry (preferred but not essential).
• A customer service or administrative background (preferred but not essential).
• The ability to work independently and take initiative.
• Strong written and verbal communication skills (essential).
• The ability to remain calm and composed in stressful situations.
• A resilient and adaptable approach, thriving in a fast-paced environment.
• A self-motivated attitude with a focus on delivering high-quality outcomes.
• Excellent interpersonal skills
• The ability to work collaboratively as part of a team.
• The ability to engage respectfully with people from diverse cultural, social, and economic backgrounds.
• Transferrable skills are welcome.
• Knowledge of Healthvision, our values, and our services (advantageous).

Ki te huanga | Benefits

• Small team of awesome people.
• A stable and hybrid work position; however, the incumbent will be required to attend training in the office and will be required to work from the office time to time.
• Laptop, monitor, work cell phone, and headphones provided as part of the resource package.
• Opportunities to learn and grow.
• Access to an Employee Assistance Programme (EAP).

Tūhono Mai | Join Us

Applicants must have the right to work legally in New Zealand.