Hybrid Care Coordination Specialist

Healthcarenz Limited; Auckland; Hybrid; NZD 55,000 - 68,000; Full time

Benefits offered by this job

Health insurance discount

Mentorship program

Diverse international environment

Orientation and training program

Hybrid work

Career development

Partnership discounts

Social Club

Job summary

Geneva Healthcare is seeking a capable coordinator to manage high call volumes and act as the first point of contact for clients and field support workers. The role is a permanent full-time position, Monday to Friday, 830am to 530pm, based in our CBD office in Auckland.

You will ensure the right Support Worker is placed with each client, document all communications, and coordinate complex client assessments with our Complex Assessment team.

Qualifications

• Proven experience in a call centre environment.
• Experience within a health administration or coordinator role is preferred.
• Scheduling/rostering experience advantageous.
• Excellent communication skills.
• A genuine interest to help others.
• A well-developed ability to multitask.
• Resilience to push through.

Responsibilities

• Manage all clients in your allocated business units/regional area.
• Ensure that the most well trained and suitable Support Worker is placed with the client.
• Deliver a high level planned proactive responsiveness to clients and support workers.
• Ensure all communications written and verbal are documented to manage incidents.
• Ensures new complex clients are adequately assessed and plan followed by Complex Assessment team.
• Ensures that all relationships are developed and proactively managed with communication being provided every step of the way.
• Ensure all client and Support Worker records are up to date.
• Manage all facets of client services.
• Ensure that all Support Workers are signed off as clinically competent including scheduling of sign off.
• Ensure that all Support Worker planned leave is managed according to Geneva's polices and that the client receives timely communication and continued care.

Skills

Call centre experience

Health administration

Scheduling/rostering

Excellent communication

Multitasking

Resilience

Tools

Scheduling software

Job description

Geneva Healthcare is seeking a capable coordinator to manage high call volumes and act as the first point of contact for clients and field support workers. The role is a permanent full-time position, Monday to Friday, 830am to 530pm, based in our CBD office in Auckland.

You will ensure the right Support Worker is placed with each client, document all communications, and coordinate complex client assessments with our Complex Assessment team.