Office Administrator / Customer Services

JAE Auckland West & North Shore; Avondale; On-site; NZD 50,000 - 65,000; Full time

Job summary

JAE Auckland West & North Shore in Avondale, North Island, is seeking an Office Administrator / Customer Services to support technicians and manage administrative tasks across bookings, records and insurer communications.

The role blends administration, customer service and operational support in a small office environment, requiring reliability, strong MS Office skills and a proactive, customer‑focused approach.

Qualifications

• 5+ years experience in office administration and customer service.
• Experience in insurance, trades, or service-based industries is an advantage.
• Reliable and punctual in a small team.
• Advanced MS Office and tech-savvy.
• Strong verbal and written communication skills.
• Calm, empathetic and customer-focused.
• Proactive problem solver with initiative.
• Highly organised with attention to detail.

Responsibilities

• Managing inbound and outbound phone and email communications with customers and scheduling appointments.
• Managing a busy shared inbox, handling online booking requests, insurer queries, and customer updates.
• Accurately quoting and booking our services.
• Maintaining and updating job records.
• Liaising with insurance companies and customers regarding jobs.
• Processing restoration jobs - and ensuring all necessary follow-ups and documentation are handled with care and accuracy.
• Interpreting technician notes and translating them into clear, accurate insurance updates.
• Supporting the wider team to ensure deadlines and timeframes are met.

Skills

MS Office

Tech-savvy

Verbal communication

Written communication

Reliability

Organisational skills

Customer focus

Problem solving

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Office Administrator / Customer Services

JAE Auckland West & North Shore – Avondale, North Island

We are a family‑owned flood restoration and home services business. JAE were proudly recognised with Gold at the 2025 Reader’s Digest Quality Service Awards. Our small office team located at Rosebank Rd, Avondale is at the heart of our operations, supporting technicians across carpet, upholstery cleaning, pest control and Flood Restoration services.

Due to the size of our office, this is a multi‑faced role. You will need to be comfortable learning most office functions and stepping in to support colleagues when others are away. Reliability is essential — every team member is key to the success of our operation.

About the Role

This position involves a mix of administration, customer service, and operational support that may need to be covered, including:

Managing inbound and outbound phone and email communications with customers and scheduling appointments

Managing a busy shared inbox, where you’ll deal with online booking requests, insurer queries, and customer updates.

Accurately quoting and booking our services

Maintaining and updating job records

Liaising with insurance companies and customers regarding jobs

Processing restoration jobs - and ensuring all necessary follow‑ups and documentation are handled with care and accuracy

Interpreting technician notes and translating them into clear, accurate insurance updates

Supporting the wider team to ensure deadlines and timeframes are met

About You

You are someone who thrives in a busy, structured environment and enjoys supporting others. You will bring:

5+ Years Experience in office administration and customer service - insurance, trades, or service‑based industries an advantage

Proven reliability and punctuality. Essential in a small team

Advanced MS office and Tech‑savvy

Strong verbal and written communication skills

Calm, empathetic, and customer‑focused

A proactive problem solver with strong initiative

Highly organised with great attention to detail

Resilient, flexible, and comfortable supporting others to meet deadline