Customer Support Advisor

TribeRecruit New Zealand; Auckland; On-site; NZD 39,000 - 44,000; Full time

Job summary

Jora New Zealand in Auckland is seeking a dedicated customer service assistant to be the first point of contact for customer enquiries. You will handle phone-based inquiries across repairs, accounts, appointments and general support, ensuring friendly and timely resolutions.

You will use multiple systems to update customer records and complete accurate administration tasks, contributing to reliable service for communities across New Zealand.

Qualifications

• Experience in customer service or contact centre.

Responsibilities

• Join a busy customer support team and be the first point of contact for customer enquiries.
• Manage phone-based enquiries across repairs, accounts, appointments and general support.
• Use multiple systems to update customer records and complete administration tasks.

Skills

Customer service

Communication

Problem solving

Data entry

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Join a busy customer support team, acting as the first point of contact for customer enquiries.
• Manage phone-based enquiries across repairs, accounts, appointments and general support.
• Use multiple systems to update customer records and complete accurate administration tasks.

About the Opportunity

• Join a busy customer support team, acting as the first point of contact for customer enquiries.
• Manage phone-based enquiries across repairs, accounts, appointments and general support.
• Use multiple systems to update customer records and complete accurate administration tasks.

What You’ll Bring

• Previous customer service or contact centre experience, ideally in a structured environment.
• Strong communication, listening and problem-solving skills with a customer-first approach.
• Good computer literacy, data entry accuracy and confidence working across multiple systems.

What’s on Offer

• $30 per hour with weekly pay.
• Long-term assignment with stable full-time hours.
• Meaningful work supporting customers and communities across Aotearoa.

Next Steps?

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.