Administrator - Child Development Centre (Fixed Term)

New Zealand Government Joba; Hamilton; On-site; NZD 41,000 - 52,000; Part time

Job summary

Health New Zealand | Te Whatu Ora - Waikato Hospital is seeking an administrative professional to join the Hamilton Child Development Centre on a fixed-term parental leave cover until May 2027. This part-time role (64 hours per fortnight) supports patient bookings, reception, and frontline customer service in a busy clinic environment.

You will work with a multidisciplinary team, provide responsive service via phone and email, and contribute to admin process improvements while maintaining high

Qualifications

• Minimum 2 years’ experience in health or health-related setting.
• Reception and customer service experience.
• Excellent computer and typing skills.
• Good interpersonal and communication skills.

Responsibilities

• Handle patient bookings and enquiries by phone and email.
• Provide front-line reception and admin support for clinics.
• Support the manager to design effective admin processes.
• Contribute to quality improvement initiatives and admin projects.
• Deliver excellent customer service in person and over the phone.

Skills

Customer service

Database management

Telephone etiquette

Organisational skills

Problem solving

Process improvement

Team player

Child focus

Job description

Waikato Hospital, Hamilton Child Development Centre Fixed Term to May 2027 - Parental leave cover Part time, 64 hours per fortnight Monday to Friday

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. Administrators are the glue that hold our busy and dynamic team together!

About the Role

An opportunity has arisen to join our Child Development Centre team working within a small team of administrators. The team covers a wide range of tasks including processes relating to patient bookings, providing patient enquiry service via phone and email, front line customer service at reception and administrative support for clinics. This is a Fixed Term position covering parental leave to May 2027.

About the Team

The Child Development Centre is a child centred and family focused disability service for children who have, or are suspected of having, developmental problems that may lead to a disability. The centre has a multi-disciplinary team including psychologists, occupational therapists, physiotherapists, speech language therapists, social workers, developmental paediatricians, visiting neurodevelopmental therapists, developmental service coordinators and administrators. The team provides comprehensive assessments and intervention for children identified with a disability.

About Hamilton

Waikato Hospital is a major regional hospital in Hamilton and is a leading tertiary teaching hospital located in Hamilton, New Zealand, serving as the regional hub for the Midland area, which includes the Waikato, Bay of Plenty, Lakes, Tairawhiti, and Taranaki districts. With around 722 inpatient beds, 22 operating theatres, and a dedicated outpatient clinic and procedure centre, Waikato Hospital provides comprehensive hospital services, including radiology, laboratory, and pharmacy. As a major teaching hospital with affiliations to the University of Auckland, University of Waikato, and Wintec, it offers a dynamic learning environment and access to research opportunities. The hospital is equipped with advanced diagnostic and treatment facilities located on the Waiora Waikato Hospital Campus, with both road and air ambulance support. Hamilton, where Waikato Hospital is situated, is a vibrant city nestled alongside the scenic Waikato River, offering a perfect mix of nature and culture. Explore the stunning Hamilton Gardens, home to themed gardens from Italy to Asia, or visit the Waikato Museum to delve into the region's rich history. The city also boasts the Hamilton Zoo, where you can walk through an aviary filled with native birds. Hamilton is a lively hub, with a variety of cafes, restaurants, and bars, along with events like rugby, cricket, and the famous National Agricultural Fieldays and Balloons over Waikato festival. With its vibrant atmosphere and proximity to outdoor adventures, Hamilton is an ideal place to live and work.

About you

As the first point of contact for our clients, you will display your exceptional customer service and relationship building skills. Along with your general administration duties, you will also support the manager design effective admin processes; take active part in quality improvement initiatives and admin projects for the service.

• Have a confident, calm nature and feel comfortable working under pressure and solving problems.
• Be proficient managing databases, organised, efficient and able to prioritise their workload effectively.
• Enjoy implementing and improving systems and processes.
• Be exceptional at customer service via the telephone with excellent interpersonal skills.
• Be resourceful and flexible to service needs.
• Have a genuine passion for working with children and their whānau.

Ideally you will have previous work experience of a minimum of 2 years in a health or health related setting. You will also have reception and customer service experience, excellent computer and typing skills. If you are a team player who is adaptable with a warm personality we would like to hear from you!

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.