Administration Support - Scheduler

North Island - Bay of Plenty Rotorua; Rotorua; On-site; NZD 52,000 - 67,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Lakes is seeking an Outpatient Administration Support to book appointments and manage waitlists in Rotorua. You will support a busy referral centre and front desk, adapting to video and phone clinics to minimise travel for patients.

Join a collaborative team of 25 administrators within a growing outpatient service, delivering timely scheduling and high-quality patient care in a supportive environment.

Qualifications

• 3-5 years experience in administrative function.
• Exceptional time management and prioritisation.
• Experience supporting busy front-desk and scheduling tasks.

Responsibilities

• Book Outpatient appointments and manage waitlists.
• Manage front reception and scheduling for referrals.
• Coordinate video conference and phone appointments.

Skills

Time management

Teamwork

Typing speed

Adaptable

Under pressure

Tools

Microsoft Office

Job description

Permanent, full time (Monday to Friday)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Outpatient Service at Lakes is a growing and changing environment which requires amazing administrators to manage our referral centre, front reception and scheduling of patient appointments. The outpatient service has an average of 250 patients attending daily with a move towards video conference clinics and phone appointments to reduce patients' travel.

There are currently 25 administrators in the Outpatients Admin Team and the role is for an Outpatient Administration Support (Scheduler), to book Outpatient appointments and manage waitlists for our services. The current team creates an environment which is positive and rewarding within a mix of administration and clinical staff.

About the Team/Service/ Location

Health New Zealand |Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience. As well as a supportive, inclusive and diverse work environment, Health New Zealand |Te Whatu Ora Lakes offer competitive salary, free staff parking, fee flu vaccination, discounts (with local businesses), and access to Employee Assistance Program.

For more information on living and working in Rotorua and Taupo click here

About you

• Have exceptional time management and prioritisation skills
• Enjoy working as part of a busy team
• Have fast and accurate keyboard skills
• Be adaptable and flexible in work practices
• Be able to work under pressure and stick to timeframes
• Have at least 3-5 years experience in administrative function

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: ROT04312

Location:

North Island - Bay of Plenty - Rotorua

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - Administration