Administration Support - Scheduler

New Zealand Government Joba; Bay of Plenty; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Free staff parking

Competitive salary

Discounts

Job summary

Health New Zealand | Te Whatu Ora Lakes is seeking an Administration Support (Scheduler) for Outpatient services in Rotorua. You will schedule patient appointments, manage waitlists and support front desk operations in a busy, evolving environment that includes video and phone clinics.

The team values accuracy, efficiency and a positive, professional approach in a role that links administration with clinical services. Join Lakes for a rewarding workload and supportive workplace culture.

Qualifications

• Exceptional time management and prioritisation skills.
• Ability to work as part of a busy team.
• Fast and accurate keyboard skills.

Responsibilities

• Book outpatient appointments and manage waitlists.
• Support front reception activities and general administration.
• Assist in moving towards video/phone appointments to reduce patient travel.

Skills

Time management

Teamwork

Keyboard skills

Data entry

Prioritisation

Adaptability

Job description

Administration Support (Scheduler) - OutpatientPermanent, full time (Monday to Friday)Rotorua HospitalHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Outpatient Service at Lakes is a growing and changing environment which requires amazing administrators to manage our referral centre, front reception and scheduling of patient appointments. The outpatient service has an average of 250 patients attending daily with a move towards video conference clinics and phone appointments to reduce patients' travel. There are currently 25 administrators in the Outpatients Admin Team and the role is for an Outpatient Administration Support (Scheduler), to book Outpatient appointments and manage waitlists for our services. The current team creates an environment which is positive and rewarding within a mix of administration and clinical staff.

About the Team/Service/ Location

Health New Zealand |Te Whatu Ora Lakes provides healthcare from its two modern and progressive general hospitals in Rotorua and Taupo, New Zealand. The Lakes district is becoming the lifestyle destination of choice and is well known for its many outdoor recreational activities, family friendly beaches, and a growing multi-cultural community. Working at Health New Zealand Te Whatu Ora Lakes provides a great opportunity to balance an amazing lifestyle with a rewarding professional experience. As well as a supportive, inclusive and diverse work environment, Health New Zealand |Te Whatu Ora Lakes offer.

• Competitive salary
• Free staff parking
• Fee flu vaccination
• Discounts (with local businesses)
• Access to Employee Assistance Program

For more information on living and working in Rotorua and Taupo click here.

About you

• Have exceptional time management and prioritisation skills
• Enjoy working as part of a busy team
• Have fast and accurate keyboard skills
• Be adaptable and flexible in work practices
• Have exceptional data entry skills
• Be able to work under pressure and stick to timeframes
• Have at least 3-5 years experience in administrative function

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Click here for Position Description

Click here for Collective Agreement (if applicable)