Administration Support Officer - Springhill Prison

CGR Services; Auckland; On-site; NZD 65,000 - 68,000; Full time

Job summary

Ara Poutama Aotearoa is hiring an Administration Officer for Springhill Prison on two fixed-term contracts (6 months and 8 months). The role supports the team with reception, visitor bookings, and general document management in a busy environment.

You will liaise with staff, external agencies and the public, manage files, take minutes, set up meetings, and ensure tasks meet timelines and policies. Some lifting may be required.

Qualifications

• Good experience and knowledge of office administration.
• Ability to multitask in a fast-paced environment.
• Strong privacy handling of sensitive information.
• Excellent communication with stakeholders and the public.

Responsibilities

• Reception and phone duties; liaising with management and the public.
• Booking visits for whānau with the men in our care.
• Liaising with organisations and services we work with.
• Processing files and record management to meet timelines.
• Provide administration support across site; set up meetings, take minutes, and record actions.
• Some lifting may be required.
• Work as part of a team of up to 20 staff.

Skills

Manaaki

Office administration

Resilience

Multitasking

Stakeholder communication

Tools

Microsoft Office

Word

Outlook

Excel

Job description

Administration Officer - Springhill Prison Two fixed term contract opportunities available: one for 6 months and one for 8 months. Be the warm, welcoming presence for people in our care

Mō te tūnga | About the role

This is an opportunity to be part of a great organisation where you will support our team at Springhill Prison.

• Reception and phone duties are a key component of this role, this will include liaising with our management team and the general public.
• Booking visits for whānau with the men in our care.
• Liaising with organisations and services we work with.
• Processing files.
• Record management and ensuring correspondence, reports and other documentation meet Department timelines and standards.
• Provide administration support across our site by setting up meeting invites, taking minutes, and recording actions, communicating with external stakeholders and filing.
• Some lifting may be required.
• Work as part of a larger team of up to 20 staff.

In this busy role you will enjoy working collaboratively as one team in a challenging and fast paced environment, be able to multitask, remain adaptable, follow and adhere to policies and procedures, and have sound judgement in prioritising tasks and activities to meet deadlines.

If you have the skills and experience that we are looking for and can hit the ground running, then we would love to hear from you! You will need a full New Zealand Driver Licence for this role. Applicants must be a New Zealand citizen, New Zealand Resident Permit holder, Australian citizen or an Australian resident who holds a current Australian Resident Return Visa.

Ngā pūkenga me ngā wheako | Skills and experience

• Manaaki and respect for all that we deal with on a day-to-day basis
• Good experience and knowledge of office administration
• Resilience when dealing with difficult situations in changing environments and a pragmatic approach to problem solving.
• The ability to organise effectively, be adaptable, multi-task and meet deadlines.
• The ability to be a strong team player who can work collaboratively across a dynamic team of administrators.
• The ability to work with a wide range of people, from all walks of life, while maintaining a friendly and non-judgemental attitude.
• A high level of integrity and the ability to maintain privacy while working with sensitive and personal information.
• Good knowledge of computer software and database systems including Microsoft Office suite (Word, Outlook, Excel), with the ability to learn new systems quickly.

Utu ā-tau | Salary

The salary range for this role (85%-120%) is $64,717 - $68,434 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.

Mō mātou | About us

Ara Poutama Aotearoa is a name that has been gifted to us and is our commitment to improving the oranga and safety of the people, whānau, and that of the communities we serve across the motu. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship) and whānau (relationships) to shape how we work and deliver the outcomes in our strategy - Hōkai Rangi (https://careers.corrections.govt.nz/strategy). Our preferred candidate will share our values and be committed to our Hōkai Rangi strategy. Knowledge of Te Ao Māori, or a willingness to learn, is essential to ensure the delivery of the most appropriate services for those who come through our doors. It would be encouraged that you view our Hokai Rangi Strategy to support your understanding of what we are as an Organisation and what our goals and visions are to apply this within your application.