Administration Support Officer - Springhill Prison

JobSpace; Waikato; On-site; NZD 65,000 - 68,000; Full time

Job summary

Ara Poutama Aotearoa is seeking an Administration Support Officer for Springhill Prison on fixed-term contracts (6 months and 8 months). You will provide a welcoming reception, manage visits, coordinate with external agencies and support a busy site.

The role requires solid office administration experience, strong organisational skills, privacy and integrity, and the ability to work as part of a close-knit team of up to 20 staff. A NZ driver's licence and eligibility to work in NZ are essential.

Qualifications

• Experience in office administration and reception duties.
• Ability to multitask and meet deadlines.
• Strong interpersonal skills with diverse people.

Responsibilities

• Handle reception and phone duties, liaise with management and public.
• Book visits and coordinate with whanau.
• Liaise with external organisations and services.
• Process and file records; ensure timelines and standards.
• Set up meeting invites, take minutes, record actions.
• Collaborate with a team of up to 20 staff.
• Light lifting may be required.

Skills

Office administration

Reception duties

Multitasking

Team player

Privacy and integrity

MS Office proficiency

Tools

Microsoft Office

Database systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Administration Support Officer - Springhill Prison

Administration Officer - Springhill Prison

Two fixed term contract opportunities available: one for 6 months and one for 8 months. Be the warm, welcoming presence for people in our care.

About the Role

This is an opportunity to be part of a great organisation where you will support our team at Springhill Prison. Responsibilities include but are not limited to:

• Reception and phone duties, including liaising with our management team and the general public.
• Booking visits for whanau with the men in our care.
• Liaising with organisations and services we work with.
• Processing files.
• Record management and ensuring correspondence, reports and other documentation meet Department timelines and standards.
• Provide administration support across our site by setting up meeting invites, taking minutes, and recording actions, communicating with external stakeholders and filing.
• Some lifting may be required.
• Work as part of a larger team of up to 20 staff.

In this busy role you will enjoy working collaboratively as one team in a challenging and fast paced environment, be able to multitask, remain adaptable, follow and adhere to policies and procedures, and have sound judgement in prioritising tasks and activities to meet deadlines.

Skills and Experience

The preferred candidate will be able to demonstrate:

• Manaaki and respect for all that we deal with on a day-to-day basis.
• Good experience and knowledge of office administration.
• Resilience when dealing with difficult situations in changing environments and a pragmatic approach to problem solving.
• The ability to organise effectively, be adaptable, multi-task and meet deadlines.
• The ability to be a strong team player who can work collaboratively across a dynamic team of administrators.
• The ability to work with a wide range of people, from all walks of life, while maintaining a friendly and non-judgemental attitude.
• A high level of integrity and the ability to maintain privacy while working with sensitive and personal information.
• Good knowledge of computer software and database systems including Microsoft Office suite (Word, Outlook, Excel), with the ability to learn new systems quickly.

If you have the skills and experience that we are looking for and can hit the ground running, then we would love to hear from you! You will need a full New Zealand Driver Licence for this role. Applicants must be a New Zealand citizen, New Zealand Resident Permit holder, Australian citizen or an Australian resident who holds a current Australian Resident Return Visa.

The salary range for this role (85%-120%) is $64,717 - $68,434 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.

About Us

Ara Poutama Aotearoa is a name that has been gifted to us and is our commitment to improving the oranga and safety of the people, whānau, and that of the communities we serve across the motu. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship) and whānau (relationships) to shape how we work and deliver the outcomes in our strategy - Hōkai Rangi.

Our preferred candidate will share our values and be committed to our Hōkai Rangi strategy. Knowledge of Te Ao Māori, or a willingness to learn, is essential to ensure the delivery of the most appropriate services for those who come through our doors.