Administration Support Customer Information Request

Oranga Tamariki—Ministry for Children; Paraparaumu; On-site; NZD 54,000 - 58,000; Full time

Job summary

Oranga Tamariki—Ministry for Children is seeking a detail‑oriented team member for the Customer Information Requests area. The role focuses on handling sensitive information, ensuring accuracy, and delivering excellent customer service in a supportive environment.

You’ll work on-site five days a week, with opportunities for training and professional development within a values‑driven government department. A positive, adaptable approach and strong communication are essential to success.

Qualifications

• Strong organisational and time management skills.
• Proven experience in customer service and information management.
• Excellent communication skills.
• Flexibility and adaptability to changing priorities.
• A team-focused attitude and a sense of humour.
• On-site 5 days a week.

Responsibilities

• Handle sensitive and confidential information.
• Use Microsoft Office Suite (Word, Excel, Outlook) with confidence.
• Maintain accuracy and attention to detail.
• Lift storage boxes (up to 20kg) and scan large volumes of paper files.
• Build strong team relationships and provide excellent customer service.

Skills

Organisational skills

Customer service experience

Communication skills

Flexibility & adaptability

Team oriented

On-site work

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Mó mātū | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

Mó te tūnga | About the role

Join our close-knit Customer Information Requests team. You’ll be supported in an environment that values continuous improvement and collaboration.

Key responsibilities include:

• Handling sensitive and confidential information
• Using Microsoft Office Suite (Word, Excel, Outlook) with confidence
• Maintaining accuracy and attention to detail
• Lifting storage boxes (up to 20kg) and scanning large volumes of paper files
• Building strong team relationships and providing excellent customer service

Móu | About you

We’re looking for someone with:

• Strong organisational and time management skills
• Proven experience in customer service and information management
• Excellent communication skills
• Flexibility and adaptability to changing priorities
• A team-focused attitude and a sense of humour
• On Site 5 days a week

Nū o rourou | What’s in it for you

Oranga Tamariki offers a step-based remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position starts between $54,080 and $57,901 dependant on experience.

We offer a vibrant and supportive team with a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way.

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Applications for this role close on 27 th October, with Interviews Mon 2 November.

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.