Administration Support Customer Information Request

Oranga Tamariki; Wellington; Hybrid; NZD 54,000 - 58,000; Full time

Job summary

Oranga Tamariki—Ministry for Children invites applications for an Administration Support role based at our National Office in Wellington. The position is fixed-term, full-time, and involves managing your own workload with strong prioritisation in a close-knit Customer Information Requests team.

Key duties include handling confidential information, proficient use of Microsoft Office, strict attention to detail, and supporting colleagues with high-quality service.

Qualifications

• Strong organisational and time management skills.
• Proven experience in customer service and information management.
• Flexibility and adaptability to changing priorities.
• Team-focused attitude and a sense of humour.

Responsibilities

• Handle sensitive and confidential information with care.
• Use Microsoft Office Suite (Word, Excel, Outlook) confidently.
• Maintain accuracy and attention to detail in all tasks.
• Lift storage boxes up to 20 kg and scan large volumes of paper files.
• Build strong team relationships and provide excellent customer service.

Skills

Organisational skills

Time management

Tools

Microsoft Office

Job description

Administration Support Customer Information Request

• Bring your administrative experience to this Fixed Term opportunity
• Manage your own workload, with an ability to prioritise according to day-to-day requirements
• Based in our National Office in Wellington

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We putTamarikifirst
• We believeArohais vital
• We respect theManaof people
• We areTikaandPono
• We valueWhakapapa
• We recognise thatOrangais a journey

Mō te tūnga | About the role

Join our close-knit Customer Information Requests team. You’ll be supported in an environment that values continuous improvement and collaboration.

Key responsibilities include:

• Handling sensitive and confidential information
• Using Microsoft Office Suite (Word, Excel, Outlook) with confidence
• Maintaining accuracy and attention to detail
• Lifting storage boxes (up to 20kg) and scanning large volumes of paper files
• Building strong team relationships and providing excellent customer service

We’re looking for someone with:

• Strong organisational and time management skills
• Proven experience in customer service and information management
• Flexibility and adaptability to changing priorities
• A team-focused attitude and a sense of humour
• On Site 5 days a week

Nōu te rourou | What's in it for you

Oranga Tamariki offers a step-based remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position starts between $54,080 and $57,901 dependant on experience.

We offer a vibrant and supportive team with a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way.

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Applications for this role close on 27 th October, with Interviews Mon 2 November.

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.

Closes on 27 Oct 2026 23:55

Location(s) Wellington, Lower Hutt, Upper Hutt, Porirua, Paraparaumu, Wellington