Information Services Specialist - National Contact Centre

Oranga Tamariki; Auckland; Presencial; NZD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Oranga Tamariki is seeking an Information Services Specialist in Auckland. The role involves reviewing client information on CYRAS and providing concise summaries to external organisations to assist decision-making for tamariki and rangatahi.

You will ensure high accuracy and strict data security, supported by supervision. A collaborative team environment and comprehensive training are provided, with flexible hours within a 40-hour week.

Formación

• High accuracy and attention to detail in all tasks.
• Experience handling large volumes of personal information.
• Strong analytical capabilities.
• Professionalism, empathy and cultural awareness.
• Knowledge of tikanga Māori and Pacific cultures is preferred.

Responsabilidades

• Review information on CYRAS and prepare summaries for external organisations.
• Maintain accuracy of client records while following information security procedures.
• Support decision making for tamariki and whanau through data reports.
• Work in a fast-paced team with training and supervision.
• Be flexible to cover operational demand and meet 40-hour week.

Conocimientos

Confident communicator

Strong analytical abilities

Interpersonal skills

Excellent time management

Attention to detail

Cultural awareness

Herramientas

Microsoft Office

Descripción del empleo

Information Services Specialist - National Contact Centre

Join our National Contact Centre, based in Auckland and help us making a meaningful difference to the lives of young people!

• Full training and support provided
• Join a supportive and collaborative team environment

Mō te tūnga | About the role

The National Contact Centre service the entire country, providing 24/7 service to children and families. From initial contact, the contact centre will be involved in each aspect of completing the child's journey through our multiple services.

As an Information Services Specialist, you will be part of a team who review information on our client information system (CYRAS) and provide summaries of relevant information to external organisations and agencies. The information provided assists in key decision making and ensuring that tamariki and rangatahi are in loving families and communities where they can be safe, strong, connected, and able to flourish.

To support whānau and tamariki, we are looking for people who will have high accuracy and attention to detail in everything they do. You will be representing Oranga Tamariki and supporting decisions made for families, partners and stakeholders that should be mana enhancing, respectful and appropriate.

Within this process, full attention must be paid to the accuracy of client records, whilst strictly adhering to information security procedures. This is a fast paced and challenging environment, and you will be given training and development at each step. You will be supported by a Social Work Supervisor, as well as an experienced team.

You will be required to work 40 hours per week from Mon-Fri, between the hours of 8am - 6pm. Flexible working conditions may be considered. You will need to be flexible to provide cover when required to meet operational demand.

Key requirements of the role include:

• Confident communicator both verbally and written
• Previous experience managing large pieces of personal information, preferably within a large public or private sector organisation.
• Strong analytical abilities
• Great interpersonal skills and the ability to build rapport with people of varying levels
• Effective organisational, planning and time management skills
• Professionalism, empathy and cultural awareness
• Excellence knowledge of IT systems and all Microsoft packages
• Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture.

Nōu te rourou | What's in it for you

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki,

please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.

Our vision is to ensure New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

We are committed to putting tamariki first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa and we recognise that oranga is a journey.

Hurry as applications for this role close on 6th November 2026!

Location(s) North Shore, Auckland, West Auckland, Central Auckland, South Auckland