Academic Admin Lead – Governance & Student Success

Massey University - Te Kunenga ki Pūrehuroa; Palmerston North; On-site; NZD 71,000 - 101,000; Full time

Benefits offered by this job

UniSaver Superannuation (6.75% contr)

Five university holidays each year

Southern Cross Healthcare plan

Job summary

Massey University, on the Manawatu campus in Palmerston North, seeks an Academic Administration Team Lead to head a team delivering high-quality support for academic programmes and governance activities.

You will combine people leadership with specialist administrative expertise to oversee key processes, support student success, and ensure services meet university requirements. The role requires experience in academic administration and a commitment to continuous improvement.

Qualifications

• Relevant experience in academic administration, preferably within a tertiary education environment.
• Knowledge of academic qualifications, courses, programme development, and quality assurance requirements.
• Proven experience leading and developing teams.
• Strong stakeholder management skills and the ability to build effective working relationships.
• Demonstrated experience coordinating projects and managing multiple initiatives simultaneously.
• Excellent organisational, problem-solving, and communication skills.
• Familiarity with university systems and processes would be an advantage.
• A relevant tertiary qualification (desirable).
• A commitment to ongoing professional development and continuous learning.

Responsibilities

• Leading, mentoring, and supporting a team of academic administration staff.
• Providing expert guidance across academic administration processes and systems.
• Supporting academic governance, committees, and curriculum management activities.
• Overseeing student records and ensuring timely, accurate administration services.
• Managing complex cases, exceptions, and process improvements.
• Contributing to admissions, undergraduate and postgraduate administration, placements/WiL, and other specialised academic administration functions as required.

Skills

Leadership

Governance

Administration

Education

Compliance

Quality

Admissions

Curriculum

Stakeholder

Mentoring

Coaching

Collaboration

Coordination

Planning

Organisation

Communication

Improvement

Strategy

Operations

Development

Records

Systems

Service

Engagement

Accuracy

Efficiency

Problem-solving

Innovation

Support

Management

Education

Tertiary qualification (desirable)

Job description

Massey University, on the Manawatu campus in Palmerston North, seeks an Academic Administration Team Lead to head a team delivering high-quality support for academic programmes and governance activities.

You will combine people leadership with specialist administrative expertise to oversee key processes, support student success, and ensure services meet university requirements. The role requires experience in academic administration and a commitment to continuous improvement.