Academic Administration Team Lead

Massey University - Te Kunenga ki Pūrehuroa

Palmerston North

On-site

NZD 71,000 - 101,000

Full time

46 hours ago

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Benefits offered by this job

UniSaver Superannuation (6.75% contr)

Five university holidays each year

Southern Cross Healthcare plan

Job summary

Massey University, on the Manawatu campus in Palmerston North, seeks an Academic Administration Team Lead to head a team delivering high-quality support for academic programmes and governance activities.

You will combine people leadership with specialist administrative expertise to oversee key processes, support student success, and ensure services meet university requirements. The role requires experience in academic administration and a commitment to continuous improvement.

Qualifications

Relevant experience in academic administration, preferably within a tertiary education environment.
Knowledge of academic qualifications, courses, programme development, and quality assurance requirements.
Proven experience leading and developing teams.
Strong stakeholder management skills and the ability to build effective working relationships.
Demonstrated experience coordinating projects and managing multiple initiatives simultaneously.
Excellent organisational, problem-solving, and communication skills.
Familiarity with university systems and processes would be an advantage.
A relevant tertiary qualification (desirable).
A commitment to ongoing professional development and continuous learning.

Responsibilities

Leading, mentoring, and supporting a team of academic administration staff.
Providing expert guidance across academic administration processes and systems.
Supporting academic governance, committees, and curriculum management activities.
Overseeing student records and ensuring timely, accurate administration services.
Managing complex cases, exceptions, and process improvements.
Contributing to admissions, undergraduate and postgraduate administration, placements/WiL, and other specialised academic administration functions as required.

Skills

Leadership

Governance

Administration

Education

Compliance

Quality

Admissions

Curriculum

Stakeholder

Mentoring

Coaching

Collaboration

Coordination

Planning

Organisation

Communication

Improvement

Strategy

Operations

Development

Records

Systems

Service

Engagement

Accuracy

Efficiency

Problem-solving

Innovation

Support

Management

Education

Tertiary qualification (desirable)

Job description

The College of Sciences is seeking to employ an Academic Administration Team Lead to join our team based on Massey University's Manawatu campus in Palmerston North. This position is a full-time, permanent opportunity.

Mo tenei turanga mahi | About the role

As the Academic Administration Team Lead, you will lead a team of academic administrators to deliver high-quality support across the College's academic programmes and governance activities. Combining people leadership with specialist administrative expertise, you will oversee key academic processes, support student success, and ensure services are delivered accurately, efficiently, and in line with university requirements.

Leading, mentoring, and supporting a team of academic administration staff.
Providing expert guidance across academic administration processes and systems.
Supporting academic governance, committees, and curriculum management activities.
Overseeing student records and ensuring timely, accurate administration services.
Managing complex cases, exceptions, and process improvements.
Contributing to admissions, undergraduate and postgraduate administration, placements/WiL, and other specialised academic administration functions as required.

Mou | About you

You are an experienced academic administration professional with a passion for delivering high-quality service and leading teams to success. You bring strong organisational skills, the ability to manage multiple priorities, and a collaborative approach to working with a wide range of stakeholders. With a sound understanding of academic processes and quality assurance requirements, you are confident navigating complex environments and driving continuous improvement.

To be successful in this role, you will have:

Relevant experience in academic administration, preferably within a tertiary education environment.
Knowledge of academic qualifications, courses, programme development, and quality assurance requirements.
Proven experience leading and developing teams.
Strong stakeholder management skills and the ability to build effective working relationships.
Demonstrated experience coordinating projects and managing multiple initiatives simultaneously.
Excellent organisational, problem-solving, and communication skills.
Familiarity with university systems and processes would be an advantage.
A relevant tertiary qualification (desirable).
A commitment to ongoing professional development and continuous learning.

Ko nga hua o te turanga? | What's in it for you?

You'll join a collaborative, future-focused team who support world-class teaching and research across the University. Based on our beautiful Manawatu campus, you'll enjoy a supportive work environment with a healthy work-life balance and access to campus cafes, gym facilities, and green spaces.

You will also receive up to 6.75% employer contribution to the UniSaver Superannuation Scheme, five university holidays each year in addition to annual leave and a subsidised Southern Cross Healthcare plan for you and your whanau.

The salary will depend on experience but will be in the range of Grade 6 ($71,274 - $101,329).

Further enquiries should be directed to: Brian Hewson, email at B.A.Hewson@massey.ac.nz.

Desired Skills and Experience