Strategic CX Manager – Diagnostics & Lab Partnerships

F. Hoffmann-La Roche AG; Norway; Hybrid; NOK 700,000 - 900,000; Full time

Benefits offered by this job

Competitive salary conditions

Best-in-class insurance and pension

Public transport/car allowance

Home office up to 2 days a week

Job summary

Roche Diagnostics Norway seeks an engaged Customer Experience Manager for a 15‑month temporary position. You will ensure outstanding customer experiences, acting as the primary Roche liaison to pathology laboratories and driving commercial strategies and activities.

You will own the sales cycle, build strong customer relationships, and collaborate with service, application and marketing teams to deliver tailored solutions. Norwegian and English communications are essential.

Qualifications

• Documented results from sales and customer-oriented work in healthcare.
• Strong business acumen with a results-driven mindset.
• Excellent communication in Norwegian and English, both written and spoken.

Responsibilities

• Be the main contact for Roche customers and ambassadors for the brand.
• Own the sales process for assigned laboratories from opportunity to close.
• Build and maintain long-term relationships with customers to create value.
• Identify current and future customer needs and translate them into opportunities.
• Collaborate with internal teams to deliver optimal solutions and satisfaction.
• Prepare competitive offers and participate in tender processes, renewals and renegotiations.
• Plan and implement customer engagement activities aligned with Roche’s strategies.

Skills

Sales experience

Customer relationships

Business acumen

Communication skills

IT literacy

Education

Higher scientific education (biomedical laboratory scientist, bachelor, master)

Tools

CRM software

Job description

Roche Diagnostics Norway seeks an engaged Customer Experience Manager for a 15‑month temporary position. You will ensure outstanding customer experiences, acting as the primary Roche liaison to pathology laboratories and driving commercial strategies and activities.

You will own the sales cycle, build strong customer relationships, and collaborate with service, application and marketing teams to deliver tailored solutions. Norwegian and English communications are essential.