Customer Experience Manager (15 months contract)

F. Hoffmann-La Roche AG; Oslo; Hybrid; NOK 900,000 - 1,100,000; Full time

Benefits offered by this job

Work from home 2 days a week

Competitive salary and pension schemes

Job summary

Roche Diagnostics Norway is seeking a Customer Experience Manager for a 15-month temporary position in Oslo to ensure an outstanding customer journey across pathology laboratories. You will be the link between Roche and partners, shaping commercial strategies and activities for this portfolio of leading diagnostic tests, instruments, and digital solutions.

You will join a collaborative team, own the sales process for laboratories, build strong relationships, and work with service, applications

Qualifications

• Higher scientific education in biomedical laboratory science or equivalent.
• Experience with pathology laboratories is a plus.
• Sales and customer-oriented experience in the Norwegian healthcare sector.

Responsibilities

• Serve as the customer’s main point of contact and trusted ambassador for Roche.
• Take full ownership of the sales process for assigned laboratories from identifying opportunities to closing deals.
• Build and maintain long-term relationships, ensuring Roche is seen as a valuable partner.
• Identify current and future customer needs and translate them into business opportunities.
• Collaborate with internal teams to deliver optimal solutions and satisfaction.
• Prepare competitive offers, participate in tenders, and manage renewals.

Skills

Customer relationship

Sales experience

English proficiency

Norwegian language

Proactive work style

Teamwork

Education

Biomedical sciences degree

Tools

General IT tools

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Join us in shaping the future of patient diagnostics and treatment! Roche Diagnostics Norway is looking for an engaged Customer Experience Manager (15 month temporary position with possibility of extension). As Customer Experience Manager, your primary focus will be to ensure an outstanding customer experience. You will be the link between Roche and our partners, and responsible for meeting their expectations and needs throughout the customer journey. You will play a central role in designing and implementing commercial strategies and activities aimed at pathology laboratories. The product portfolio you will be responsible for includes market-leading diagnostic tests, instruments, and digital solutions. You will be part of an inspiring team in a pleasant and supportive environment, where engaged colleagues want you to succeed.

Responsibilities

• Serve as the customer’s main point of contact and act as a trusted ambassador for Roche.
• Take full ownership of the sales process for assigned laboratories — from identifying opportunities to closing deals.
• Build and maintain strong, long-term relationships with customers, ensuring they perceive Roche as a reliable and value-creating partner.
• Proactively identify current and future customer needs and translate them into business opportunities.
• Collaborate closely with internal teams (e.g., service, application, marketing) to deliver optimal solutions and customer satisfaction.
• Prepare competitive offers, actively participate in tender processes, and manage contract follow-up, including renewals and renegotiations.
• Plan and implement customer engagement activities in alignment with Roche’s strategies and commercial objectives.

Who You Are

We are looking for an engaged, results-oriented, and strategically thinking person with a genuine interest in customer relations and sales.

Qualifications and background

• Education: Higher scientific education (biomedical laboratory scientist, bachelor, master), preferably with experience from laboratory operations. Experience with pathology laboratories is a plus.
• Experience: Documented results from sales and customer-oriented work, ideally towards the Norwegian healthcare sector.
• Commercial understanding: Good business acumen and focus on results.
• Relationship builder: You are a natural relationship builder, thrive in dialogue with people, and are comfortable spending time with customers.
• Work style: You are proactive, structured, and independent, but also value teamwork.
• Communication: Strong oral and written skills in both Norwegian and English, as well as good presentation skills.
• IT competence: Good general IT understanding and comfortable navigating and effectively using various IT tools.

Roche can offer you

We are proud to be a market leader and offer you an exciting and challenging role in a dynamic company.

• Work environment: A good work environment characterized by dedicated, enthusiastic, and skilled colleagues.
• Development: Good opportunities to influence your own work situation and professional development.
• Conditions: Competitive salary conditions, the market's best insurance and pension schemes, as well as support for public transport/car allowance.
• Location: Attractive, modern office premises centrally located at Brynseng in Oslo, with the possibility of working from home 2 days a week.
• Social: Active company sports team with varied activities.
• Reporting: Customer Experience Manager Pathology reports to Sales Lead Molecular & Pathology.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.