Service Specialist – Onboarding & Customer Experience

hrhub; Oslo; On-site; NOK 550,000 - 750,000; Full time

Job summary

Nord Pool is seeking a Service Specialist for the Shared Services Team in Oslo. The role focuses on coordinating customer onboarding, handling change requests, and supporting CRM and document control to ensure smooth subscriptions and services.

You will work closely with sales and operations to present products, map customer journeys, and drive process improvements. Strong communication in Norwegian and English is essential, as is comfort with AI tools and fast-paced environments.

Qualifications

• Experience with IT service management, CRM, and document control.
• Ability to map customer journeys and optimize back-office processes.
• Fluency in Norwegian and English.
• Interest in AI tools.

Responsibilities

• Coordinate customer onboarding and respond to change requests.
• Maintain document control, archiving, and CRM updates.
• Present products and services with the sales team.
• Support billing processes and ticket-based inquiries.
• Assist in driving projects within Operations.

Skills

Customer onboarding

CRM system

Documentation

Communication

AI tools

Power market knowledge

Team collaboration

Education

Higher education or relevant experience

Tools

CRM software

Ticket system

Billing software

Job description

Nord Pool is seeking a Service Specialist for the Shared Services Team in Oslo. The role focuses on coordinating customer onboarding, handling change requests, and supporting CRM and document control to ensure smooth subscriptions and services.

You will work closely with sales and operations to present products, map customer journeys, and drive process improvements. Strong communication in Norwegian and English is essential, as is comfort with AI tools and fast-paced environments.