Oslo Logistics Customer Experience Specialist

Maersk Norge AS; Bærum; On-site; NOK 550,000 - 750,000; Full time

Benefits offered by this job

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Job summary

Maersk Norge AS in Oslo is seeking a Customer Experience Consultant to be the primary point of contact for your portfolio of customers, advocating for them internally and ensuring the end-to-end shipment lifecycle runs smoothly.

You will build strong relationships, push digital adoption, and continuously pursue process improvements across internal and external stakeholders to deliver exceptional service. English and Norwegian proficiency is required.

Qualifications

• Strong problem-solving skills.
• Experience in Logistics/Ocean transport preferred.
• Proficiency in English and Norwegian.

Responsibilities

• Improve Customer Experience and Drive Operational Excellence
• Onboard new customer on standard processes and digital platform, establishing strong foundation for long term partnership
• Align and coordinate with multiple external and internal stakeholders on customer specific requirements with IOP and SOP as outputs.
• Promote digital adoption and self-service solutions to maintain a reliable and consistent service delivery at scale.
• Serve as the primary point of contact for assigned customers, handling daily communication and providing timely, accurate information.
• Execute transactional activities based on agreed IOP and SOP with the customers and internal stakeholders.
• Orchestrate the end-to-end shipment cycle through fostering cross-functional collaboration for a seamless customer experience
• Address pre-defined (routine) exceptions independently either directly and /or by navigating through the Maersk network.
• Drive continuous improvement to improve efficiency and ease of doing business with Maersk.
• Perform upselling and cross-selling by tapping low-hanging opportunities and offering customers solutions that match immediate needs.
• Reinforce contract fulfillment through regular customer check-ins and collaborating with Sales/Product to improve contract fulfillment ratio

Skills

Strong problem-solving skills

Logistics/Ocean transport experience

English and Norwegian proficiency

Job description

Maersk Norge AS in Oslo is seeking a Customer Experience Consultant to be the primary point of contact for your portfolio of customers, advocating for them internally and ensuring the end-to-end shipment lifecycle runs smoothly.

You will build strong relationships, push digital adoption, and continuously pursue process improvements across internal and external stakeholders to deliver exceptional service. English and Norwegian proficiency is required.